Have you checked the mic cable? I'd try the mic with another cable first.
Anyway, I second Pancenter's question re make and model of your mic.
And a follow-up one, do you have phantom power switched ON or OFF? Before you do anything please read this: https://www.sageaudio.com/blog/studio-equipment/basics-phantom-power-microphones.php
Focusrite Control is just a utility app that helps set up the hardware using a graphic user interface (GUI). Sometimes it's the easiest way to solve an issue, since it offers a visual representation of audio routing and other settings. But if you don't have it installed, then double-check settings in Audio MIDI Setup utility.