Powerbeats pro won’t charge right side
How do I get a replacement set of mine are less than 1 year old? Or a new case or a new right side earbud? (Or whatever is causing the constant problem)
iPhone XS Max
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User profile for user:
Lindsay_B.
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Community Specialist
Hi, ryple,
Thanks for visiting the Apple Support Communities to get help with your Powerbeats Pro. If we understand, the right earbud is not charging as expected. We're happy to help!
If you have not already, please follow the steps below from the Apple Support article Charge your Powerbeats Pro - Apple Support to get started:
" If you can't charge your Powerbeats Pro
If you're having trouble charging your Powerbeats Pro, here are some things you can try.
- Make sure that the earbuds are seated properly in the case.
- Use another power source or a different cable.
- Clean the earbuds, then make sure that they're completely dry.
- Reset your device."
We can also suggest trying to reset your Powerbeats Pro: Reset your Beats earphones - Apple Support, then attempting to set them up again: Set up and use your Powerbeats Pro with an iPhone, Mac, or other device - Apple Support.
If the issue persists after that, you can get in contact with Apple Support directly to review your options and next steps: Get Support
For more information on Beats service, including how to start a service request, you can check out Beats Repair - Official Apple Support.
Cheers!