my Macbook was printing on the Kyocera FC2100dn wireless but after upgrade to monterey 12.1 an error in printing comes up ((can't get printer status))

my Macbook was printing on the Kyocera FC2100dn wireless but after upgrade to monterey 12.1 an error in printing comes up ((can't get printer status))

MacBook Pro 13″, macOS 12.1

Posted on Feb 1, 2022 1:29 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 1, 2022 5:33 PM

Hi,


Do you mean a Kyocera ECOSYS FS-2100DN ? If so, that model is listed in About AirPrint - Apple Support as a printer with support for the driverless AirPrint technology. This means that you should be able to use it without having to install drivers, provided that the printer and the computer are connected to the same network (router).


If an AirPrint-enabled printer does not have a built-in wireless interface, the network connection would be via Ethernet to one of the LAN ports of the Wi-Fi router.


Reset the printing system on your Mac to solve a problem – Apple Support (UK)

Add a printer to your printer list so you can use it on Mac – Apple Support (UK)


If necessary, try the following power-cycling sequence:

Power off the Wi-Fi router, the printer, the Mac, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the Mac. Finally, power on all other devices/computers.

5 replies
Question marked as Top-ranking reply

Feb 1, 2022 5:33 PM in response to reda89

Hi,


Do you mean a Kyocera ECOSYS FS-2100DN ? If so, that model is listed in About AirPrint - Apple Support as a printer with support for the driverless AirPrint technology. This means that you should be able to use it without having to install drivers, provided that the printer and the computer are connected to the same network (router).


If an AirPrint-enabled printer does not have a built-in wireless interface, the network connection would be via Ethernet to one of the LAN ports of the Wi-Fi router.


Reset the printing system on your Mac to solve a problem – Apple Support (UK)

Add a printer to your printer list so you can use it on Mac – Apple Support (UK)


If necessary, try the following power-cycling sequence:

Power off the Wi-Fi router, the printer, the Mac, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the Mac. Finally, power on all other devices/computers.

Mar 11, 2022 7:20 AM in response to reda89

That is a Postscript-capable printer, and has a substantial driver available here:


https://www.kyoceradocumentsolutions.us/en/support/downloads.name-L3VzL2VuL3ByaW50ZXJzL0VDT1NZU0ZTLTIxMDBETg==.html


also, set 


System Preferences > Network > Wi-Fi > (advanced) >TCP/IP > IPv6 ... to Link-local only


ON may cause routing activity that interferes with your networking. OFF will make it hard to find printers and other services on your network.


If you have enabled ANY VPN features in system preferences > network


these can interferer with regular network operation.

Mar 11, 2022 10:59 AM in response to ute192

set your printer up "the right way" so that it can be used by all devices on your Network.


to do this over Wi-Fi, the Printer needs to know three things:

1) what network-name is it supposed to join

2) what is the password to get on that network

3) how is it supposed to get an IP address (DHCP or manual at a specified address)


There are basically two ways to get these into the Printer:

a) fat-finger it in through the printer's "front panel"

b) connect using a USB cable first, tell it the stuff, then disconnect the cable


without all three of these, it can't join your home network, so it can't be 'discovered'.

MacOS has a great feature called Discovery protocol. It uses IPv6 set to "link-local only" to snoop around you local network and discover Printers, File sharing , and similar resources.


--------

In addition, the path of least resistance is to use the AirPrint Drivers. Again this is part of the cute trick of printing directly from your phone. The problem with that is you get NO Access to printer special features such as alternate paper sizes, two-sided printing, manual feed, and features you paid extra for.


Once the Printer is selected, your Mac will have a discussion with the printer about its capabilities, and may propose several choices of Drivers. BE PATIENT. You must take great care to select the full-featured driver intended for Network use, not the (Often default) AirPrint driver.

Mar 11, 2022 6:46 AM in response to Jan Hedlund

Hi,


I do have the same problem since the update to Monterey, while Big Sur was no problem. Your suggestions did not help even on two differnet M1 Macs, either through ethernet, Wi-Fi, despite different power-cycling sequences procedures.


It is possible to find the printer in the network and the printer is installed, is even found in the application's printing dialog. After that it says can't get printer status.


Thank you.

U

Mar 11, 2022 9:31 AM in response to Grant Bennet-Alder

Thank you.

I did so, but no change. I am sure it has to do with Monterey, as it does not work directly after updating. No changes were made concerning network and printer installation.


I downloaded the last version of Kyocera driver with KPDL Version, PostScript, Link-local only settings in WLAN and LAN. No VPN features were ever choosen, just standard installation. I can hear the printer klicking when selected, but after spooling system is not able to connect with the same information "can't get printer status".


Thanks for help.

U



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my Macbook was printing on the Kyocera FC2100dn wireless but after upgrade to monterey 12.1 an error in printing comes up ((can't get printer status))

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.