iphone no longer able to be read by my macbook after iOS upgrade

I recently upgraded the iOS for my iphone 12 pro to 15.3. Now, it cannot be read by my finder on my macbook pro which is running Monterrey OS and I am prompted to restore my iphone to factory settings. I do not want to do this, obviously. I tried to connect my phone to another mac desktop and had the same problem. Then I tried to connect another iphone that was still running 15.2.1 iOS on my macbook and it was read just fine. So I am assuming this is an issue with the new iOS. I did try restarting all devices.

iPhone 12 Pro

Posted on Feb 1, 2022 9:06 PM

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Question marked as Top-ranking reply

Posted on Feb 3, 2022 6:07 AM

I've solved this issue. The consensus was that my update of 15.3 was corrupt on my phone so I did a final backup of my iphone to icloud and forced it into recovery mode (my computer wouldn't even read it to be able to factory reset).

How to force your iphone into recovery mode when it won't respond to screen prompts:

https://support.apple.com/kb/index?page=search&type=organic&src=support_searchbox_psp&locale=en_US&q=force+iphone+into+restore+mode

I was then able to restore my iphone from my icloud backup just like if it were a new phone. I was nervous that a backup made from when my phone had a corrupt iOS would render it unreadable but this was not the case. I got everything. Note: I reinstalled the iOS 15.3 and all software from my computer not from my phone.

thank you to everyone that chimed in with suggestions...

8 replies
Question marked as Top-ranking reply

Feb 3, 2022 6:07 AM in response to karenplayscello

I've solved this issue. The consensus was that my update of 15.3 was corrupt on my phone so I did a final backup of my iphone to icloud and forced it into recovery mode (my computer wouldn't even read it to be able to factory reset).

How to force your iphone into recovery mode when it won't respond to screen prompts:

https://support.apple.com/kb/index?page=search&type=organic&src=support_searchbox_psp&locale=en_US&q=force+iphone+into+restore+mode

I was then able to restore my iphone from my icloud backup just like if it were a new phone. I was nervous that a backup made from when my phone had a corrupt iOS would render it unreadable but this was not the case. I got everything. Note: I reinstalled the iOS 15.3 and all software from my computer not from my phone.

thank you to everyone that chimed in with suggestions...

Feb 2, 2022 1:32 PM in response to lllaass

thank you for the advice. I tried this and it did not work, which doesn't surprise me since I have tried to connect my phone to multiple mac computers now, all give the same error 'can not read your phone, you have to factory reset your phone'. And my primary macbook has no problem recognizing and reading other iphones with older iOS's. So I really think this is a problem with the new iOS (15.3). I no longer have any way to back up my iphone. I suppose it's time to go in to the genius bar. thanks again for trying to help

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iphone no longer able to be read by my macbook after iOS upgrade

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