You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apply Pay Scam

I got scammed months ago, for $700. I paid through Apple Pay and now my account is down -$700. I’m confused because I reported it to my bank BOA (I have all the dates/screenshots of the scam) and they reimbursed me $700 in credit but now I have to pay Apple Pay back to fix the account deficient? so am I actually not getting any reimbursement then?

iPhone 12 Pro Max

Posted on Feb 2, 2022 1:39 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2022 8:36 AM

  • Apple Cash cannot be refunded if you have been the victim of a scam. There is no buyer protection for Apple Cash. You must report it to the police and report it here - contact us to open a dispute
  • If the scam happened on social media (Facebook/Instagram, etc.) you need to let them know as well.
  • If you have a negative balance on your Apple Cash you need to transfer enough money from your bank account to cover the negative amount. You should also go here - Apple Pay Customers



You bank illegally initiated a transfer of 700$ from your Apple Cash to your account. They did not refund you money. They have zero authorization to initiate a transfer. You need to go to this link - https://applecash.greendot.com/termsconditions/ and look for the instructions toward the bottom in section 9

1 reply
Question marked as Top-ranking reply

Feb 2, 2022 8:36 AM in response to Dylan2001boy

  • Apple Cash cannot be refunded if you have been the victim of a scam. There is no buyer protection for Apple Cash. You must report it to the police and report it here - contact us to open a dispute
  • If the scam happened on social media (Facebook/Instagram, etc.) you need to let them know as well.
  • If you have a negative balance on your Apple Cash you need to transfer enough money from your bank account to cover the negative amount. You should also go here - Apple Pay Customers



You bank illegally initiated a transfer of 700$ from your Apple Cash to your account. They did not refund you money. They have zero authorization to initiate a transfer. You need to go to this link - https://applecash.greendot.com/termsconditions/ and look for the instructions toward the bottom in section 9

Apply Pay Scam

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.