speak to representative

You are addressing this to another user and not to Apple in this forum.

Apple Support Community Forum

This is Apple Support Community forum, primarily for a user to user interaction for information & idea sharing between users, if need be, extend support on technical know-how in handling Apple products from a more experienced fellow user, This is not the right forum to discuss with Apple Inc.

Know here --> Apple Repair and Repair Status Check - Official Apple Support

See here link-> Contact Apple for support and service - Apple Support

or here: link-> Check the status of a refund for apps or content that you bought from Apple - Apple Support