Amazing laptop, but extreme disappointing on-line shopping experience.
My order for 14'' Macbook Pro was cancelled for no reason, after placing a new order, the delivery date was pushed for one more week.
Their system and the team who is in charge of on-line order have problems.
It was totally their fault and I have to live with the consequences? someone needs to be hold responsible for this wrongly cancelled order and a week of my time.
youyou96 wrote:
I contact customer support, obviously, there is nothing they can do. that's why I said there is no one taking responsibility for this mistake.
you can submit your Apple Feedback http://www.apple.com/feedback
Contact the corporate office https://www.apple.com/contact/
youyou96 wrote:
I contact customer support, obviously, there is nothing they can do. that's why I said there is no one taking responsibility for this mistake.
you can submit your Apple Feedback http://www.apple.com/feedback
Contact the corporate office https://www.apple.com/contact/
youyou96 wrote:
Amazing laptop, but extreme disappointing on-line shopping experience.
My order for 14'' Macbook Pro was cancelled for no reason, after placing a new order, the delivery date was pushed for one more week.
Their system and the team who is in charge of on-line order have problems.
It was totally their fault and I have to live with the consequences? someone needs to be hold responsible for this wrongly cancelled order and a week of my time.
If Apple can not meet the deadline they cancel.
Support for your product, help with order placed, help making a purchase
https://contactretail.apple.com/Help
youyou96 wrote:
I did, they say I exceed quantity limit.
But I obvious did not because they let me place another order saying I did not exceed this limit.
So it's their mistake.
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
We are all other users here and do not work for Apple, so there is nothing we can do.
By the way, people and corporations are rarely perfect, but most do their best. Parts shortages and shipping delays cannot be controlled by Apple.
I'm not trying to have this solved here, just looking to see if anyone has the same issue. And not asking anyone to be perfect. Not sure why and whom you are defending.
I would totally understand if they tells me the shipment needs to be pushed or delayed due to shortage, but cancelled order with random excuse is not acceptable.
It was cancelled for a reason. Contact whoever you ordered from, a third party reseller or Apple, and ask why the order was cancelled.
I did, they say I exceed quantity limit.
But I obvious did not because they let me place another order saying I did not exceed this limit.
So it's their mistake.
I contact customer support, obviously, there is nothing they can do. that's why I said there is no one taking responsibility for this mistake.
yeah thank you, I will try these.
cancelled order for no reason
