I subscribed to Apple music through Verizon as a free perk but apple doesn't recognize my phone number.

Hi nancyfrompierre,

Thank you for using the Apple Support Communities! We understand you're trying to access your Apple Music subscription which you received through Verizon. We can help.

To confirm, were you already an active Apple Music subscriber? Or, are you new to the service? We are reviewing Apple Music FAQs | Verizon to help address your concern.

"Can I get Apple Music with my plan if I already have an Apple Music subscription through Apple?

Yes. You can still get Apple Music with your Verizon plan even if you’re already subscribed through Apple.

Once you redeem the Verizon promotional subscription and link your Apple ID, you'll be prompted within the Apple Music app to cancel one of your subscriptions. Canceling with Apple will continue your Apple Music subscription through Verizon."

"How do I sign up for Apple Music and download the app?

Eligible Account Owners or Account Managers can enroll in Apple Music in My Verizon from their computer or mobile device. If your plan includes Apple Music, you currently have until midnight on 5/31/22 to enroll.

Note: Each eligible line gets a free text message within 24 hours of signing up. Tap the link in the text to download Apple Music on Android or to open Apple Music on iPhone."

Did you follow the step above and receive that text message to tap on?

Keep us posted.

Regards.

nancyfrompierre,

Got it. Have you properly followed the steps on how to redeem the offer on your account, and tapping the link received in your message from Verizon? Check out that page we shared with you initially 'Apple® Music FAQs' from Verizon's support page directly. They will have the steps you need to take in order to take advantage of their offer, as its billed through them directly, too; "You'll see Apple Music on your Verizon bill under Add ons, with no charge."

Regards.

nancyfrompierre,

Got it. We'd suggest checking back in with Verizon to report this issue and ensure your account is set up properly for their promotion. If all is well on their end, reach out to Apple Support to report the issue next: Get Support

Best regards.

nancyfrompierre,

Please contact Apple Support so they can review this with you further: Get Support

Take care.