Reset Mac and now what?! :(

Question

Level 1

5 points

Reset Mac and now what?! :(

Hello everyone, I'm new here and not very techy but i need your help/advise on what to do here.

I have an issue with my "new" MacBook air M1 my employer send me a few days ago. I tried to remove all data and file of the previous employee that had it but I didn't know of course his Apple ID.

My employer told me to reset it and has sent me a url with the steps to follow. I did rest it but I'm stuck on to install the macOS.

I get a flashing folder with an interrogation sign. I did option+command+R for Internet Recovery but is taking toooo long and after fails and I get an error -2003F.

Now, I think this is because I have low wifi connection. This is what Mac Support told me,

I wanted to ask you, If I will take it to an Apple store are the guys able to help me and install it?

How much it will cost me this more or less? I'm in Edinburgh, UK

Thank you!!

Nikoletta

MacBook Air (2020 or later)

Posted on Feb 3, 2022 1:23 PM

Reply

Answer 1

lllaass

Level 10

210,513 points

Feb 3, 2022 1:45 PM in response to nikoletta22

Is -2303F the correct code?

This

https://discussions.apple.com/thread/8281679

says lack of internet during recovery is 2103F

Also for an M1 Mac you enter Recovery by:

Turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labeled Options, then click Continue.

How to reinstall macOS - Apple Support

Reply

Answer 2

nikoletta22 Author

Level 1

5 points

Feb 4, 2022 10:32 AM in response to Owl-53

I have managed to sort it out, I went to the Apple store this morning as I was off from work. I have now installed macOS Monterey, all good :)

I know is their responsibility but they don't have an IT dept unfortunately. Hopefully went all good!

The only thing I've noticed when I shut it down I have a purple screen for a few seconds. I have a apple support call arranged tomorrow to see this. here is below:

Reply

Answer 3

Owl-53

Level 10

102,913 points

Feb 4, 2022 1:56 AM in response to nikoletta22

Personally, if the Employer sent a used ( New ) M1 MacBook Air and the machine belongs to the Company in that condition - it is the function of the Company IT Department to clean it up before sending it to me.

Otherwise - you become the IT Department and any issues that may occur is on you the employee.

Use Disk Utility to erase a Mac with Apple silicon

The problem is I see it may occur is step # 3 If asked, enter the Apple ID and password previously used with this Mac. Forgot your Apple ID?

Reply

Answer 4

lllaass

Level 10

210,513 points

Feb 4, 2022 1:41 AM in response to nikoletta22

Sounds like no internet .

I would boot normally and make a bootable installer of Monterey 12.2 and boot from that and erase the internal disk and install 12.2

bootable installer

Reply

Answer 5

nikoletta22 Author

Level 1

5 points

Feb 3, 2022 2:28 PM in response to lllaass

lllaass thanks for replying back, This is the error I get.

This it doesn't work for me, I tried it, it turns on, see the apple icon and then switches off => Turn on your Mac and continue to press and hold the power button until you see the startup options window

Reply

Answer 6

KiltedTim

Level 10

225,546 points

Feb 4, 2022 12:54 PM in response to nikoletta22

Next time you do that, do it on company time. It's their equipment, and their problem. If you have to take it to Apple to get it fixed, it should be on the company's time, not your own personal time. Heck in some states in the US, it wouldn't even technically be legal for you to do that if you weren't getting paid for it.

Reply