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alekseyart Author

Level 1

4 points

internet recovery on macbook pro mid 2013 NOT working

I was cleaning up my wife's MacBook Pro, deleting all the disks info and was going to reinstall the OS. In Disk Utility, I erased Machintosh HD. While attempting to reinstall the OS, my wife couldn't remember her Apple ID, so when prompted to enter the ID, I clicked the 'forgot' option. The unit staring loading "Connecting to the App Store" (or something to that effect) and froze. Nothing was happening for a while. So, I restarted the unit (which now I understand was very stupid), as I think I deleted the OS as well? ? ?

Now, I am faced with a flashing (?) folder and white screen. I have attemped the internet recovery several times in different modes : 1) holding Option-Command-R while booting up 2) holding 'Option' key while booting up. After connecting to my wi-fi (which is compatible), it tries to recover, and after few minutes just shuts down. That's the evil circle I am in now.

ANY suggestions on how to solve this?

Everything was working fine before I erased the disks' data. The current OS on the unit is (was?) OS X Yosemite.

THANKS ! Hope this can re salvageable!

Posted on Apr 28, 2020 4:17 PM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,532 points

Posted on Apr 29, 2020 6:56 AM

alekseyart wrote:

I was cleaning up my wife's MacBook Pro, deleting all the disks info and was going to reinstall the OS. In Disk Utility, I erased Machintosh HD. While attempting to reinstall the OS, my wife couldn't remember her Apple ID, so when prompted to enter the ID, I clicked the 'forgot' option. The unit staring loading "Connecting to the App Store" (or something to that effect) and froze. Nothing was happening for a while. So, I restarted the unit (which now I understand was very stupid), as I think I deleted the OS as well? ? ?

Now, I am faced with a flashing (?) folder and white screen. I have attemped the internet recovery several times in different modes : 1) holding Option-Command-R while booting up 2) holding 'Option' key while booting up. After connecting to my wi-fi (which is compatible),

it tries to recover, and after few minutes just shuts down.

Hmmm.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )

Call (800) MY–APPLE (800–692–7753)

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