Adobe Acrobat keeps crashing on one profile but not on the other

I worked with Adobe's help desk for hours uninstalling and re-installing Adobe. When I log into my Mac under the admin profile, Adobe will crash and give an error message. I created a new user profile and Adobe works for that profile. Does anyone have suggestions on how to fix the issue on the admin profile?

MacBook Pro 13″, macOS 10.14

Posted on Feb 3, 2022 1:28 PM

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3 replies

Kurt Lang

Level 9

68,916 points

Feb 3, 2022 2:26 PM in response to Sea_Empty

It means something in your admin account is causing it. Could be as simple as a corrupt .plist file in your user Preferences folder.

BDAqua

Level 10

250,259 points

Feb 3, 2022 3:51 PM in response to Sea_Empty

Try...

/Library/Preferences/com.adobe.acrobat.pdfviewer.plist

Sea_Empty Author

Level 1

4 points

Feb 3, 2022 3:09 PM in response to Kurt Lang

Thank you. How would I find the .plist file?

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Adobe Acrobat keeps crashing on one profile but not on the other