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User profile for user: Graess
Graess Author
User level: Level 1
10 points

My generic bluetooth mouse doesn't show up in my Macbook Air High Sierra

My generic mouse can be paired to two devices at once and I have done Bluetooth debug, reset, etc but it remains undiscovered. It works when connecting to Android and Windows and it is supposed to work with Mac. I can use it when pairing using the USB but not in Bluetooth mode. I have tried searching for it after pairing it through the 2.4 Ghz USB but it is still invisible. Is my Mac too old or what? Please help, all you geniuses out there!!!


Thanks!

MacBook Air 13″, macOS 10.13

Posted on Feb 3, 2022 6:03 PM

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Question marked as Top-ranking reply
User profile for user: TheLittles
TheLittles
User level: Level 10
196,111 points

Posted on Feb 3, 2022 10:26 PM

Graess Said:

"My generic bluetooth mouse doesn't show up in my Macbook Air High Sierra"

-------


Troubleshooting Bluetooth Mouse:


A. Syncing Button:

Hold down the button on the bottom of your mouse to begin the syncing process.


B. Enable Bluetooth:

Be certain that Bluetooth is enabled on your Mac.


C. Restart your Mac:

See what happens when you restart your Mac.


D. Reset your SMC and your NVRAM:

Sometimes changes are made to the system and then settings (i.e. for Wi-Fi) become corrupted, in the meanwhile. So, reset both on your Mac. See where it goes from there. It’s worth a go.


E. Try Safe Mode:

In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues

  1. Boot: in to Safe Mode: [Hold Down: shift key upon boot].
  2. Log in: as same user
  3. Wait: 30 seconds
  4. Restart; your Mac
  5. Log in: as same user
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Question marked as Top-ranking reply
User profile for user: TheLittles
TheLittles
User level: Level 10
196,111 points

Feb 3, 2022 10:26 PM in response to Graess

Graess Said:

"My generic bluetooth mouse doesn't show up in my Macbook Air High Sierra"

-------


Troubleshooting Bluetooth Mouse:


A. Syncing Button:

Hold down the button on the bottom of your mouse to begin the syncing process.


B. Enable Bluetooth:

Be certain that Bluetooth is enabled on your Mac.


C. Restart your Mac:

See what happens when you restart your Mac.


D. Reset your SMC and your NVRAM:

Sometimes changes are made to the system and then settings (i.e. for Wi-Fi) become corrupted, in the meanwhile. So, reset both on your Mac. See where it goes from there. It’s worth a go.


E. Try Safe Mode:

In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues

  1. Boot: in to Safe Mode: [Hold Down: shift key upon boot].
  2. Log in: as same user
  3. Wait: 30 seconds
  4. Restart; your Mac
  5. Log in: as same user
Reply

My generic bluetooth mouse doesn't show up in my Macbook Air High Sierra

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