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i have an imac upgraded to yosemite. i erased the disk and followed instructions to reinstall. after logging in my apple id it says item is not currently available. how do i proceed? model as follows:
iMac 21.5inc Mid 2011
SN# C0***HJF
please help. thank you
[Personal Information Edited by Moderator]
iMac Line (2012 and Later)
We understand, chedbv831. Here are a coupe of resources that may help you get access to that account again:
Let us know if those articles help you recover your Apple ID, so you can download your originally purchased macOS version. Be well!
Thanks for getting back with us about this, chedbv831. We appreciate the updated information. Are you using the same Apple ID to sign in as was originally used to set up the Mac? If not, try to switch to that and attempt the download & install once more.
Let us know if that works or if you are using the same Apple ID. Have a good rest of your day.
Hello chedbv831,
Thanks for reaching out to Apple Support Communities. Upon review of your post, it seems that you are having an issue reinstalling macOS Yosemite on your Mac. We can see why you’d want this taken care of, so we’re happy to help.
Take a look at the resource that could help with what you're experiencing. This also includes the hardware requirements.
How to get old versions of macOS
If the issue remains, we will need a bit more information to better assist you. Can you tell us if the reinstall was successful or not? Where specifically do you see that error message? What are you attempting to do at the time?
Take care!
Hi Gena,
Seems that my initial statement is unclear. Given the information I stated above, below are what I have done:
I am not upgrading yet. I wanted to do a clean reinstall of Yosemite before I upgrade it to the latest OS that my hardware can support.
Can you help me on this?
Hi kareng - thank you for your prompt reply. Unfortunately I could no longer remember the Apple ID I used back in 2011. Is there a work around for this?
2010 Imac Reinstall Yosemite Problem
