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cant get ipad to reset, my old company said it had been releced

i have an ipad that i got from my old company and they said it has been releced from them, but it is still stuck in Actiation lock


iPad Air 2 Wi-Fi, Cellular

Posted on Feb 4, 2022 11:28 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 4, 2022 12:03 PM

Please make sure they performed the steps provided here:--> What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Feb 4, 2022 12:03 PM in response to 12Batch

Please make sure they performed the steps provided here:--> What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

cant get ipad to reset, my old company said it had been releced

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