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I have an Apple Watch 7 GPS + Cellular and iPhone12 Pro on Verizon. All OS are up to date. If I restart my phone, the Voicemail button disappears from the Watch phone app. If I remove the SIM card and replace it, the button immediately re-appears and will remain there and operational until the phone is restarted again. Then it is gone again. I have tried "re-pairing" the watch and getting a new SIM card from VZ. Any ideas?
Apple Watch Series 7
Hello Pdub58,
Welcome to Apple Support Communities. It looks like the Voicemail disappears on the Phone app on your Apple Watch when you restart your iPhone. You’ve taken some excellent steps so far, and we'd be happy to look into this with you.
Just to confirm, Can you tell us which iOS, and watchOS versions are running on your iPhone, and Apple Watch respextively?
Do you have any available carrier updates? Please check this out:
Manually update your carrier settings on your iPhone or iPad
Also, if you haven't already, try to Reset your Network Settings as follows:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
We hope this information is useful. Kind regards.
Thank you for that. I do not see a voicemail button on my Series 6 either, after deliberately leaving a voicemail and leaving it in the notification center. I am on AT&T.
To let Apple know about this problem, use the feedback link, www.apple.com/feedback/ and you can choose bug as a reasoning. Explain in as much detail as you can. Apple does not generally respond to feedback, but they do read all of the reports.
ok, hopefully trying to get others to see this post, check their watches to see if this is going on with theirs, btw i am on 12 pro, 15.3.1
series 7, 8.4.2
here are pics, the first shows the voicemail button there, the 2nd shows after i reboot the phone, notice the voicemail button is GONE. all i do is wit the the phone on, pop out the sim tray, then pop it back in, and voila, the voicemail button reappears!!
The watch is only 10 days old and is running 8.4.1. The iPhone 12 Pro is running 15.3. Carrier settings are up to date. I went to Apple store yesterday and the genius has an AW 7 on T-Mobile with eSim. Same thing happened to him. He thinks his voicemail button might reappear after a while, but it didn't while I was there. Mine never comes back until I pop out the SIM card and re-insert. Back instantly. The button also remains present and functional with the phone off. I think it has something to do with the boot sequence of the phone IOS. I know Apple will not consider this to be acceptable. Some of us older people still use phones and voicemail! BTW, I love the watch in spite of this minor inconvenience. Thanks.
I'm confused. You need to remove the SIM from your iPhone to get something changed on your Watch? The Watch does not have a removable SIM, that is what is confusing me. I currently don't have any voicemail, so I cannot see a voicemail button on my Apple Watch, so I cannot test right now.
Popping the physical Sim of the restarted iPhone out and putting it back in will make the voicemail button on the Apple Watch reappear. If you have a physical Sim, try it. You may be surprised! If you restart the phone again, the voicemail button on the watch will be gone again and the only way to get it back is to pop out the Sim card and put it back in.
Thank you, I have the eSIM activated on my device. Can you provide a screenshot of where this voicemail button appears without showing any personal information? I would appreciate my being able to look. When I purposely made a call to my phone and let it go to voicemail, I got the notification about the voicemail on my Apple Watch, but that was available in my Notifications screen. Thank you for your info, that helps me try and get more information about how/why this happens and if it affects other carriers besides Verizon, which affects you.
The same thing is going on with me.. series 7, 12 pro.
software updated to current updates.
I just did the SIM card take out and then reinstalled and guess what, voicemail icon back on my watch.
this is ridiculous!!!
I was gonna do the whole unpairing and re pair the Watch, but I suppose no need. I would bet the only we can do is wait for an apple fix..
ugh…. Apple is getting really disappointing
I would still use the link I provided to provide feedback to Apple, since they do not see these discussions to identify problems with their devices. Receiving feedback notifies them of issues and then they can work on correcting it.
I have already done this. It’s unfortunate that this seems to be the only place where this bug is discussed. I have had an Apple Watch since series 3, an iPhone since the original iPhone. All the bugs on these devices that I found, I have been able to search google and find others with the same issues. An apple update eventually has fixed these bugs. This one here I just happened to stumble across may be a few weeks ago.. maybe more peopl have it but just haven’t come across it yet. None the less, it’s disappointing that this bug hasn’t been addressed. I’ll just have to keep being patient hoping apple corrects. It does seem strange that removing the SIM card and putting it back in solves the problem until the next phone reboot. So could this be a carrier issue? I just know I called Verizon and they weren’t helpful at all.
I really couldn't say if it is carrier related or not. The OP is with Verizon, and I'm with AT&T, so probably not, unless it is something in their programming and they are not aware of it. But once we reported it through the Apple Feedback, if Apple sees it is the carrier, they will reach out to them to get it solved.
It’s not looking to good so far on your thoughts about feedback to apple so they might investigate.. only, OP, you, me and genius employee seem to be the only ones who noticed this bug. 😂
new iphone update 15.4 and watch update 8.5 out today (3/14/2022)
please see if issue has been resolved
I do not have the voice mail option on my series 7 either. Where is it. My iphone 12 and series 7 are up to date. What is the problem?????
Apple Watch 7 Voicemail drops off watch phone app
