You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can not down load from the app store because the button is just off screen, the zoom is off

I can not complete a download from the App Store because the button to double tap on for download is just partly off screen. The zoom setting is off and tapping with tree fingers does nothing

iPad Pro, iPadOS 14

Posted on Feb 5, 2022 4:44 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 6, 2022 2:44 PM

Hi 1030J,


It seems you're having trouble confirming with the iPad Pro on the App Store, and we can help.


If you have an iPad Pro with Face ID, you're being asked to quickly double-tap the Top button.

Use the Home, side, and other buttons on your iPad


Thanks for using the Apple Support Communities.

2 replies

I can not down load from the app store because the button is just off screen, the zoom is off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.