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My girlfriends iPhone 11 Pro won’t update which I make the phone unusable do to the fact it needs to update to have service
Are you sure it isn't a carrier update?
Go through the various suggestions in the support article below but if they don't help, and your network carrier can't help, then  contact Apple Support for further investigation.
Support article:
https://support.apple.com/en-us/HT201415
or:Â contact Apple SupportÂ
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iPhone 11 Pro won’t update
