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Locked to the owner iPhone 13 Pro

I received an exchange phone from comcast but the phone is locked to the previous owner. I reached out but the previous owner is not helping and has not responded to my emails. I am trying to found out what I can do to unlock this phone and do a clean IOS install. It seems whatever I try the last step is always the old password. Can anyone help? Thanks in advance.

Posted on Feb 6, 2022 1:14 PM

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Question marked as Apple recommended

You cannot bypass activation lock without the assistance of the previous owner. If that isn't an option, contact Comcast.

Posted on Feb 6, 2022 1:16 PM

2 replies

Locked to the owner iPhone 13 Pro

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