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frxanci Author

Level 1

4 points

Apple Music

ive a prob with my apple music, it doesn’t work nd ive a note which “error -42800”

what does it mean? :,)

iPhone X

Posted on Feb 7, 2022 6:30 AM

Top-ranking reply

ryane77

Community Specialist

Posted on Feb 8, 2022 8:47 AM

Hi frxanci,

Thank you for using the Apple Support Communities. We see you're having some issues with Apple Music and receive an error -42800. We'd like to help out.

To troubleshoot this, we recommend making sure that your device is running iOS 15.3. You can check under Settings > General > About. If you do find you need to update, be sure to back up first: Update your iPhone, iPad, or iPod touch

If the issue persists, or if you're already updated, we recommend contacting Apple directly next: Get Support

Take care.

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Apple Music

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