iphone 12 mini duplicate songs and wrong artwork
My iphone 12 mini has duplicated songs and changed artwork how can I sort this out
iPhone 12 mini
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
My iphone 12 mini has duplicated songs and changed artwork how can I sort this out
iPhone 12 mini
Greetings robertobean,
We see that you have questions related to duplicate songs and artwork issues. We're happy to point you in the right direction.
Additional information regarding your situation will be necessary to increase the chances of obtaining a helpful reply. Are these tracks that you added to your Apple Music library through an Apple Music subscription, purchased from the iTunes Store, or synced from a computer? Are all tracks affected or only specific ones? Are the tracks with incorrect artwork the same as the duplicated ones or different?
Cheers!
Greetings robertobean,
We see that you have questions related to duplicate songs and artwork issues. We're happy to point you in the right direction.
Additional information regarding your situation will be necessary to increase the chances of obtaining a helpful reply. Are these tracks that you added to your Apple Music library through an Apple Music subscription, purchased from the iTunes Store, or synced from a computer? Are all tracks affected or only specific ones? Are the tracks with incorrect artwork the same as the duplicated ones or different?
Cheers!
Hi Bill T1 thanks for your reply
it’s not resolved The whole thing is a mess, most of the albums have duplicated tracks, some of them have the wrong artwork, the duplications of the artwork appear to be three different covers, some of the albums have been downloaded from iTunes Store and Some from my own CD’s in the music app on my iMac. It was suggested I delete a Albums I tried just a couple and synced my phone with my Mac it sorted out the duplications of the songs but then changed the artwork which was okay before I started so I have gone no further
Robertobean
Welcome back robertobean,
We're glad that the duplicates appear to have been resolved. If the album artwork is still not correct we'd like to get you in touch with our support to investigate further. Use Get Support to connect with our teams so we can explore this behavior together.
Thanks!
Hi Bill_T1
I think I may have press the Resolved option by mistake, the problem is still the same as in my last post nothing has changed and my local retailer have no answers they have now given me a UK support telephone number
Robertobean
Hello robertobean,
You may use the link in our last reply, or find the best contact number from Contact Apple for support and service to connect with our teams to explore further options.
Cheers!
Thanks Bill_T1
iphone 12 mini duplicate songs and wrong artwork