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User profile for user: swizzlee
swizzlee Author
User level: Level 1
8 points

ios health steps count threadmill problem

Hi!

I have a Kingsmith Walkingpad R1, it's app "KS fit" counts the steps made on the walking pad and then sync them to the Apple Health app. In the health app under all data I can see the correct number of reported steps from the KS fit app, but in the summarized steps counts in Apple Health it is won't get summarised correctly. For example, in the all data I have 6034+7628+3643 (=17305) steps from KS fit app and additionally several other smaller entries (<1000 steps) from the iPhone. In the daily summary Apple Health app shows 11143 steps. Why can't it just summarize the data?


When I use the Walking Pad neither I wear Apple Watch nor do I have the iPhone in my pocket, it lays on the desk - so it does not count any steps.


thanks


Posted on Feb 8, 2022 8:13 AM

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User profile for user: Lindsay_B.
Lindsay_B.
User level: Community Specialist

Posted on Feb 9, 2022 8:43 AM

Hi there, swizzlee,


Thanks for visiting the Apple Support Communities. If we understand, you utilize a third-party device and its app to count steps. The steps are then synced from the app to the Health app on your iPhone, but you have noticed the data does not appear correctly. We are happy to help!


Based on what you've described, we suggest reviewing the information in the Apple Support articles Manage Health data on your iPhone, iPod touch, or Apple Watch - Apple Support and Automatically collect data in Health on iPhone - Apple Support.


If you are still having trouble with the data in the Health app after that, we recommend prioritizing the information from the KS Fit app in your Health app data sources. You can follow the steps below from the previously mentioned Manage Health data on your iPhone article above:


"Here's how to choose the sources that Health uses first:


  1. Open the Health app, then tap the Browse tab.
  2. Tap a category, then tap a subcategory.
  3. Scroll down, then tap Data Sources & Access.
  4. Tap Edit.
  5. Touch and hold the Change Order button  next to a data source, then drag it up or down in the list. 
  6. To turn off a data source so that it doesn't contribute any more data for that category, tap the checkmark next to the source.
  7. Tap Done.


If multiple sources contribute the same data type, then the data source at the top will take priority over other sources. Any new apps or devices that you add go to the top of the list automatically, above your iPhone or iPod touch."


Should this not address your issue, don't hesitate to respond back.


Cheers.

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Question marked as Top-ranking reply
User profile for user: Lindsay_B.
Lindsay_B.
User level: Community Specialist

Feb 9, 2022 8:43 AM in response to swizzlee

Hi there, swizzlee,


Thanks for visiting the Apple Support Communities. If we understand, you utilize a third-party device and its app to count steps. The steps are then synced from the app to the Health app on your iPhone, but you have noticed the data does not appear correctly. We are happy to help!


Based on what you've described, we suggest reviewing the information in the Apple Support articles Manage Health data on your iPhone, iPod touch, or Apple Watch - Apple Support and Automatically collect data in Health on iPhone - Apple Support.


If you are still having trouble with the data in the Health app after that, we recommend prioritizing the information from the KS Fit app in your Health app data sources. You can follow the steps below from the previously mentioned Manage Health data on your iPhone article above:


"Here's how to choose the sources that Health uses first:


  1. Open the Health app, then tap the Browse tab.
  2. Tap a category, then tap a subcategory.
  3. Scroll down, then tap Data Sources & Access.
  4. Tap Edit.
  5. Touch and hold the Change Order button  next to a data source, then drag it up or down in the list. 
  6. To turn off a data source so that it doesn't contribute any more data for that category, tap the checkmark next to the source.
  7. Tap Done.


If multiple sources contribute the same data type, then the data source at the top will take priority over other sources. Any new apps or devices that you add go to the top of the list automatically, above your iPhone or iPod touch."


Should this not address your issue, don't hesitate to respond back.


Cheers.

Reply

ios health steps count threadmill problem

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