I kept the phone for a whole year without breaks and a compound with thermal packaging and a protective cover and yesterday the phone fell and broke in the front a small part in the corner and damaged a lot from the back Is this reasonable for the iPhone 12 pro max from one fall to get damaged like this ? I want compensation
iPhone 12 Pro Max, iOS 15
Hi ameen15,
Thanks for reaching out to Apple Support Communities. It sounds like you have a question about your support and repair options. We're happy to provide some information to get you in the right direction to assist.
Accidental damage isn't covered by the one-year limited warranty. However, we recommend checking your AppleCare+ coverage and details using the link here: Find information about your warranty or AppleCare plan
If you do have AppleCare+, each incident of accidental damage is subject to a service fee. If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
As options can vary based on your region, view details for the service here: iPhone Repair and Service
Be sure your iPhone is ready with these steps: Get your iPhone, iPad, or iPod touch ready for service
If you need further assistance reviewing your options, reach out to Apple Support directly.
Best!
Hi ameen15,
Thanks for reaching out to Apple Support Communities. It sounds like you have a question about your support and repair options. We're happy to provide some information to get you in the right direction to assist.
Accidental damage isn't covered by the one-year limited warranty. However, we recommend checking your AppleCare+ coverage and details using the link here: Find information about your warranty or AppleCare plan
If you do have AppleCare+, each incident of accidental damage is subject to a service fee. If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
As options can vary based on your region, view details for the service here: iPhone Repair and Service
Be sure your iPhone is ready with these steps: Get your iPhone, iPad, or iPod touch ready for service
If you need further assistance reviewing your options, reach out to Apple Support directly.
Best!
I want compensation
