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Level 1

4 points

Why can’t I go Face ID in this phone

I need my Face ID in this device

iPhone 11, iOS 15

Posted on Feb 9, 2022 4:14 AM

Top-ranking reply

Level 8

35,741 points

Posted on Feb 9, 2022 9:23 PM

Hi shaon82,

Welcome to the Apple Community.

Wondering which iPhone model you have,

and

Which iOS version is installed.

and

How we can assist ?

Apple Support have articles online that may or may not help you use Face ID:

iPhone and iPad models that support Face ID

Set up Face ID on iPhone:

NB: To use Face ID, you must also set up a passcode on your iPhone.

If an alert says Face ID has been disabled on your iPhone or iPad Pro:

If Face ID isn't working on your iPhone or iPad Pro:

All the best :-)

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