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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
iPhone XR, iOS 15
Hi Fang314, thank you for posting in Apple Support Communities.
Can I suggest that you update to the latest iPadOS which is 15.3 (if you have not done this already) as updates can help resolve some problems. The following link can help you:
https://support.apple.com/en-au/HT204204
Can I also confirm that you have turned off 'Assistive Touch' on your iPad which is the cause of the box on my iPad.
Can I then suggest you do a 'Force Restart' as that sometimes resolves issues as per the following link:
https://support.apple.com/en-au/guide/ipad/ipad9955c007/ipados
You may also want to consider making an appointment and have your iPad inspected at an Apple Store or AASP (Apple Authorized Service Provider). Please use this link to find one in your Country Apple – Location Selector. After going through the process, you will be given all the options available.
You can also contact Apple Support as follows:
Hi Fang314, thank you for posting in Apple Support Communities.
Can I suggest that you update to the latest iPadOS which is 15.3 (if you have not done this already) as updates can help resolve some problems. The following link can help you:
https://support.apple.com/en-au/HT204204
Can I also confirm that you have turned off 'Assistive Touch' on your iPad which is the cause of the box on my iPad.
Can I then suggest you do a 'Force Restart' as that sometimes resolves issues as per the following link:
https://support.apple.com/en-au/guide/ipad/ipad9955c007/ipados
You may also want to consider making an appointment and have your iPad inspected at an Apple Store or AASP (Apple Authorized Service Provider). Please use this link to find one in your Country Apple – Location Selector. After going through the process, you will be given all the options available.
You can also contact Apple Support as follows:
Hi ShortBlack6857,
Thank you very much for you reply. Yes, I have turned off 'Assistive Touch' on my iPad. I updated iPadOS 1.53 but it doesn't work. Maybe I should try other suggestions you give to me.
Thank you again and have a nice day.
Box on iPad screen when open it
