User profile for user: FC0
FC0 Author
User level: Level 1
8 points

You are not connected to the internet because your computer is offline!

Mac is giving the above message whenever I am attempting to open a website. HOWEVER, I am connected to the internet and none of the answers on communities so far has helped. I have:


Reset the broadband - power off and reset

Connected the Mac to the router with a ethernet cable

I am able to connect and use the same broadband and wifi network on my Mac laptop - so it is definitely not a WIFIT/Broadband issue


It stopped working without me changing any settings on my Mac

I have powered off the Mac for over 12 hours

I have up to date software: operating system (macOS Monterey 12.2)


HELP PLEASE - Thanks



iMac 21.5″ 4K, macOS 12.2

Posted on Feb 11, 2022 12:04 AM

Reply
Question marked as Top-ranking reply
User profile for user: Eric--F
Eric--F
User level: Community Specialist

Posted on Feb 11, 2022 6:13 PM


Hello FC0,


Thanks for reaching out to the Apple Support Communities for help with your Mac and the wireless connection. We're happy to help.


1. Please start by ensuring everything is followed in this help article: Connect your Mac to the internet - Apple Support


2. Next, it may be beneficial to try Wireless Diagnostics: If your Mac doesn't connect to the Internet over Wi-Fi - Apple Support


3. Also verify if this is only occurring in specific areas due to interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


4. Ensure the network you are connecting to meet the recommended settings for macOS: Recommended settings for Wi-Fi routers and access points - Apple Support


5. If you still have issues, try creating a new network location and testing. Go to System Preferences > Network > Location top center > Edit Locations. Create a new location using the + symbol. This article should help: How to use network locations on your Mac - Apple Support


If the new location is working, use the bottom portion of the article to prevent the other network that isn't working properly from being used.


Thanks and have a wonderful day.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Eric--F
Eric--F
User level: Community Specialist

Feb 11, 2022 6:13 PM in response to FC0


Hello FC0,


Thanks for reaching out to the Apple Support Communities for help with your Mac and the wireless connection. We're happy to help.


1. Please start by ensuring everything is followed in this help article: Connect your Mac to the internet - Apple Support


2. Next, it may be beneficial to try Wireless Diagnostics: If your Mac doesn't connect to the Internet over Wi-Fi - Apple Support


3. Also verify if this is only occurring in specific areas due to interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


4. Ensure the network you are connecting to meet the recommended settings for macOS: Recommended settings for Wi-Fi routers and access points - Apple Support


5. If you still have issues, try creating a new network location and testing. Go to System Preferences > Network > Location top center > Edit Locations. Create a new location using the + symbol. This article should help: How to use network locations on your Mac - Apple Support


If the new location is working, use the bottom portion of the article to prevent the other network that isn't working properly from being used.


Thanks and have a wonderful day.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

You are not connected to the internet because your computer is offline!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up