You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Constantly trying to withdraw money, although there are no such amounts in subscriptions

Hello, I am constantly trying to withdraw $ 14.91 from my card, such an amount is not indicated anywhere in the subscriptions
Because of this, I'm having problems with payment and I can't buy any other application.

iPhone 11, iOS 15

Posted on Feb 12, 2022 5:27 AM

Reply
1 reply
Sort By: 

Feb 13, 2022 7:28 AM in response to Katerochek_1717

Hello there Katerochek_1717,


I understand you're noticing a charge, but unable to determine where it is appearing from correct? Check out the following information to see if I'm able to help.


As you are unable to locate a subscription for the amount that is being charged, are you part of a Family Sharing group? If you are, check with other members of your Family Sharing group to see if they may have purchased something. If you are the organize of a Family Sharing group, your payment method would be used for purchases.


If you're not part of a Family Sharing group, take a look at the following resource to see if you're able to locate what the charge is for. Keep in mind that this charge could be for a past purchase, or purchases, that weren't able to complete, so check to see if there are prior purchases this could be related to:


If you see 'apple.com/bill' on your billing statement


If you're still unable to determine what this charge is for, you'll want to Contact Apple Support directly to look into this with you.


Have a great day!

Reply

Constantly trying to withdraw money, although there are no such amounts in subscriptions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.