You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Files on IPad Glitch out and cannot be previewed.

Hello. I have the newest IPad Pro and I’m an illustrator and graphic designer.

I’ve noticed every so often I have files that are .png, .tiff or .jpeg that flash on screen a few times and then disappear with only the file info without the preview. Some files are completely fine but others aren’t. It seems to be a commonality in certain folders. It’s frustrating because often times I have to reference these photos and would rather just quickly pop back and forth between windows to do so rather than importing them to my illustration programs.


For context, usually these images are saved from clip studio into sub folders on the “On my IPad” root folder. I have combed through support forums but usually any answers are for Mac computers and typically focus on a specific file type like .tiff or pdf.


Example of .tiff not previewing.

Example of the preview program flashing and glitching.

Example of .png also not previewing.


Has anyone else experienced something like this? And are there any fixes out there? Or is it just a technical glitch with the specific apps I’m using?


Any info would be great. Thank you.

iPad Pro, iPadOS 15

Posted on Feb 12, 2022 2:01 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 12, 2022 2:35 PM

Hi Chroncruik, thank you for posting in Apple Support Communities.


Can I suggest that you update to the latest iPadOS 15.3.1 (if you have not done this already) as updates can help resolve some problems. The following link can help you:

https://support.apple.com/en-au/HT204204


In regards to the files glitching, you might like to try a 'Force Restart' as that can also sometimes resolves glitches as per the following linked article:

https://support.apple.com/en-au/guide/ipad/ipad9955c007/ipados


You can also contact Apple Support for further guidance and advice as follows:


Similar questions

1 reply
Question marked as Top-ranking reply

Feb 12, 2022 2:35 PM in response to Chroncruik

Hi Chroncruik, thank you for posting in Apple Support Communities.


Can I suggest that you update to the latest iPadOS 15.3.1 (if you have not done this already) as updates can help resolve some problems. The following link can help you:

https://support.apple.com/en-au/HT204204


In regards to the files glitching, you might like to try a 'Force Restart' as that can also sometimes resolves glitches as per the following linked article:

https://support.apple.com/en-au/guide/ipad/ipad9955c007/ipados


You can also contact Apple Support for further guidance and advice as follows:


Files on IPad Glitch out and cannot be previewed.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.