My Apple ID says it does not exist, but it shows the email I have been trying when using my phone.

Does anyone know how to fix this issue? My Apple ID shows the email from my phone, but when I try to select forgot Apple ID or password, it says the email doesn’t exist

iPhone 11 Pro, iOS 15

Posted on Feb 12, 2022 8:01 PM

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Question marked as Top-ranking reply

Posted on Feb 13, 2022 2:12 PM

Hello TomSherry22,


Thank you for posting in the Apple Support Communities. We'd like to offer our support.


We understand that you're seeing an error that your Apple ID doesn't exist. In this case, try logging in to the Apple ID website from a web browser. Reproducing the issue on another device or browser may provide additional clues.

One account for everything Apple.


If you see the same error, we suggest using the support article below to locate your Apple ID:

If you forgot your Apple ID


Once you locate your Apple ID, if you still need help resetting the password, you can do so by taking these steps:

If you forgot your Apple ID password


We hope this information is useful. Kind regards.

1 reply
Question marked as Top-ranking reply

Feb 13, 2022 2:12 PM in response to TomSherry22

Hello TomSherry22,


Thank you for posting in the Apple Support Communities. We'd like to offer our support.


We understand that you're seeing an error that your Apple ID doesn't exist. In this case, try logging in to the Apple ID website from a web browser. Reproducing the issue on another device or browser may provide additional clues.

One account for everything Apple.


If you see the same error, we suggest using the support article below to locate your Apple ID:

If you forgot your Apple ID


Once you locate your Apple ID, if you still need help resetting the password, you can do so by taking these steps:

If you forgot your Apple ID password


We hope this information is useful. Kind regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Apple ID says it does not exist, but it shows the email I have been trying when using my phone.

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