Bluetooth headphones won’t connect after 15.3.1 update

Hi, I updated my iPhone 11 this morning on iOS 15.3.1 and since then, my bluetooth headphones (Sony) won’t connect. I disabled and restarted bluetooth, restarted the phone, « forgot » the bluetooth pairing to start over. It won’t even recognize the device for pairing. Help please, I used them everyday.

iPhone 11

Posted on Feb 12, 2022 8:42 PM

Reply
4 replies

Feb 12, 2022 8:47 PM in response to Lawrenceeee

Lawrenceeee Said:

"Hi, I updated my iPhone 11 this morning on iOS 15.3.1 and since then, my bluetooth headphones (Sony) won’t connect.[...]"

-------


Troubleshooting iPhone Bluetooth:

Start Here: If you can't Connect a Bluetooth Accessory to your iPhone, iPad, or iPod touch - Apple Support


Also, Contact Sony:

  1. Go Here: Contact Us - Electronics Product Support | Sony
  2. Click: Chat Now
  3. Proceed from there with a chat session

Feb 12, 2022 8:45 PM in response to Lawrenceeee

Lawrenceeee Said:

"Bluetooth headphones won’t connect after 15.3.1 update: Hi, I updated my iPhone 11 this morning on iOS 15.3.1 and since then, my bluetooth headphones (Sony) won’t connect. I disabled and restarted bluetooth, restarted the phone, « forgot » the bluetooth pairing to start over. It won’t even recognize the device for pairing. Help please, I used them everyday"

-------


Troubleshooting AirPods Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:




B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support


D. Reset the AirPods:

Go Here: How to reset your AirPods and AirPods Pro - Apple Support

Feb 13, 2022 6:37 PM in response to Lawrenceeee

Lawrenceeee Said:

"Bluetooth headphones won’t connect after 15.3.1 update: Thanks, I had searched and troubleshooted before writing here and was looking for a link between the ios update and the connectivity issue. This morning, my phone recognized the device for pairing so mystery unsolved but problem solved."

-------


You are welcome.


They probably just had to have a little more power to them.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Bluetooth headphones won’t connect after 15.3.1 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.