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iCloud backup stalled and won't restart

I bought a new phone which allows me free Cloud space for a few days. I started the back up. After 4 hours, I had to leave and took my phone with me. Now I get the message "The last backup could not be completed." I tried to start the back up again, but it won't let me. Suggestions?

iPhone 6s Plus, iOS 15

Posted on Feb 12, 2022 8:27 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 13, 2022 2:37 PM

Hello jahousley,


Thank you for posting in the Apple Support Communities. You're in the right spot for support with iCloud Backup.


Try restarting your iPhone, then manually backing up to iCloud again. These steps can refresh the connection with iCloud. Here's how:

Restart your iPhone

How to back up your iPhone, iPad, and iPod touch with iCloud


We also recommend keeping your iPhone connected to a reliable Wi-Fi network until the backup completes. If you still can't back up to iCloud, these additional steps might help:

If you can't back up to iCloud


We hope this information is useful. Kind regards.

1 reply
Question marked as Top-ranking reply

Feb 13, 2022 2:37 PM in response to jahousley

Hello jahousley,


Thank you for posting in the Apple Support Communities. You're in the right spot for support with iCloud Backup.


Try restarting your iPhone, then manually backing up to iCloud again. These steps can refresh the connection with iCloud. Here's how:

Restart your iPhone

How to back up your iPhone, iPad, and iPod touch with iCloud


We also recommend keeping your iPhone connected to a reliable Wi-Fi network until the backup completes. If you still can't back up to iCloud, these additional steps might help:

If you can't back up to iCloud


We hope this information is useful. Kind regards.

iCloud backup stalled and won't restart

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