MacBook Pro 14 - Keys with different height/tilt

andrea-eu wrote:

I recently purchased the new MacBook Pro 14.

After the first few days of use, I noticed that some of the keys have a different tilt (horizontal and vertical).

In particular, this becomes very noticeable in dimly lit environments as the keys in question significantly illuminate the base of the keyboard.

This assembly margin is considered common and accepted or I received a Macbook with keyboard problems?

(It's not the first MacBook and I've never had similar problems with the previous models)

I include some photos in which it is evident what described ("4", "d").

You have a limited 14 days for a full refund or exchange for one that suits you better.

Returns & Refunds Order status

https://www.apple.com/shop/help/returns_refund

That 14-day return/exchange policy only applies in countries where you can buy DIRECT from Apple

https://discussions.apple.com/thread/251689218?answerId=253252714022#253252714022

You have 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

andrea-eu wrote:

Thank you so much for your reply, I am considering the exchange option.

However, I would like to understand if a possible replacement unit will have the same issue, as it is common to this model, or if I was simply unlucky.

This is because it seems that another user in the apple community had the same problem with the exact same keys. So it would be useless to replace this computer for one with the same non-uniformities as they are present in all of them.

Yours is the very first report I have heard concerning this issue...

I have not seen all "MacBook Pro 14" so I can not comment.

If you are not satisfied return it.

Call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232