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Level 1

4 points

locked Kindle app on IPad Pro

how do I unlock the frozen kindle app on my IPad--the screen is frozen on an Unlimited book cover screen and won't let me do anything

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell

Posted on Feb 13, 2022 8:54 AM

Top-ranking reply

Level 10

208,584 points

Posted on Feb 13, 2022 9:18 AM

Try a "forced" restart of your iPad, using these instructions:

On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).

If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

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