Plex on Apple TV 4K with Synology NAS

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Level 1

13 points

Plex on Apple TV 4K with Synology NAS

Ever since I’ve upgraded to the 4K Apple TV the Plex app works horribly. I get video lagging, buffering & error just saying my processor speed isn’t fast enough and sometimes even not all my videos show up on the Plex app.. I have a 64 bit five Bay Nas they were perfectly with the original Apple TV boxes until 4K and it would transcode any media file without issue prior to ATV 4K– I have both a AtV 4K 1st and 2nd generation unit. Same problem with both. I’ve given up on playing Plex through my Apple TV 4K and I’ve moved to an Amazon fire stick 4K max. While I don’t like the user interface Plex works perfectly with my Synology NAS. In trying to troubleshoot my Synology prior to buying the fire stick I thought that my NAS was the issue - now I realize it’s actually the Apple TV 4K version one and two that is. The Amazon fire stick is also $31 compared to the Apple TV cost

And works without a hiccup on any size video I’m trying to watch through Plex. While I really am in Apple aficionado I’ve given up on Plex and AppleTV 4. I even upgraded my Nas from dsm6.2 to 7. 22 and there’s no improvement with the Apple TV 4K. Anybody else seeing this and if so is anybody has anyone been able to resolve the issues with Synology NAS , Plex and the Apple TV 4K.

Posted on Feb 13, 2022 11:22 AM

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Answer 1

Feb 20, 2022 2:27 AM in response to bob2k2

A mí me pasó exactamente igual. Lo que hice yo fue desinstalar la aplicación de Plex y volverla a instalar en el apple tv.

Ahora me vuelve a funcionar Plex con Synology perfectamente.

Espero haberte servido de ayuda.

Un saludo.

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Answer 2

Feb 17, 2022 8:51 PM in response to bob2k2

I have used Apple TV$k and Apple TV 4 both with NAS and Synology, both the versions 6 and 7.

You may find the issue is with permissions, when you update Plex on your nas, it will state they you may have to correct the path and give it permission. Works fine for me all along.

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Answer 3

npapanik

Level 1

4 points

Mar 17, 2022 2:10 AM in response to bob2k2

DSM 7.01-42218 Update 3 is the latest version, you have a later one? Plex server Version is now 1.25.7.5604.

If I was you, I would uninstall Plex server completely, delete its database and re-install from scratch. FYI since my DS420+ was new my installation was "fresh"...

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Answer 4

bob2k2 Author

Level 1

13 points

Feb 18, 2022 8:14 AM in response to waynecarsen

Thanks for your response. I have received no error messages or to requests to correct path or permissions. This issue Apple 4KTV 1st and 2nd Generation systems has been documented in other forums. What I have found is if I use my LG OLED internal Plex app or Amazon Fire Stick 4K Max there are no issues with playback - my preference is to stick with the Apple TV 4K. While the transcoding occurs in the Synology NAS – I have DS1618+ – there appears to be an issue with the Apple TV 4K Plex app in the first and second generation devices reported by other users. I did not have this problem prior to upgrading to Apple TV 4K. This issue occurs within my local network where my NAS is located. Users streaming outside my network are not seeing any issues with playback.

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Answer 5

bob2k2 Author

Level 1

13 points

Mar 17, 2022 6:17 AM in response to npapanik

Sorry I meant the Plex for DSM 7.0 which is 1.25.8.5621-7a6fed0cf

I've tried deleting the Plex app and data on the server and the Plex app on the Apple TV 4K. I saw a slight improvement but not enough. On the Apple TV 4K the error varies varies between it just stops but also sometimes I get a transcoding error message and it everything just stops dead. However, on Plex on a Amazon fire stick 4K it's sort of plows through the error - (w/o an error message) - and re-syncs after 2-3 seconds.

I guess it could be file corruption but also may be associated with the file format. e.g. mp4 vs mkv. But, this has never been an issue before.

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Answer 6

npapanik

Level 1

4 points

Mar 16, 2022 9:07 AM in response to bob2k2

I am running a DS420+ (DSM 7.01-42218 Update 3) with the latest Plex server v1.25.6.5577 and an Apple TV 4K 2nd Gen with no problems whatsoever in my LAN. Are you using these versions?

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Answer 7

bob2k2 Author

Level 1

13 points

Mar 16, 2022 5:02 PM in response to bob2k2

Thanks. I am even using even later versions (the latest) of the Plex and the server DSM. Inside my network I get a lot of sputtering - when I access from away (or those I give access to anyone who accesses it) I see no issues. It is a PITA. I have great Wife and speed in my home.

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Plex on Apple TV 4K with Synology NAS

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