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I am trying to use Zoom Client on a MacBookAir and Monterey 12.2.1

I am trying to use Zoom Client Version: 5.9.3 (4239) on a MacBookAir (Retina, 13-inch, 2020) and Monterey 12.2.1. When I attempt to sign in, I get the message "You are unable to connect to Zoom. Please check your network connection and try again." I am having no other problems with wifi connectivity. I have tried uninstalling and reinstalling the zoom.us client using the "uninstall" mechanism, I have turned off my firewall, I have restarted my server. I have turned off my Malwarebytes protection. I can get into my account via Safari. I have found nothing online that seems to explain this problem, so I am assuming it is not a problem with an update, although everything was working until I installed Monterey 12.2.1 from the previous version a couple of days ago. Is anyone else having this problem? Does anyone have any advice?


[Re-Titled by Moderator]

MacBook Air 13″, macOS 12.2

Posted on Feb 13, 2022 2:00 PM

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Posted on Feb 13, 2022 2:41 PM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


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Question marked as Best reply

Feb 13, 2022 2:41 PM in response to fofromprinceton

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Feb 18, 2022 3:07 AM in response to fofromprinceton

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time -Normal.


2 - Does the issue present in this mode ? YES


3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


4 - If the issue is present in the dummy account - then this appears to be a System Wide issue.


5 - Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.


The application is free or paid from added features. 


Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).



It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.


Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.


This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.


This will include CleanMyMac 


This will include BitDefender 


This will included Norton Antivirus


Sophos Av Software


Intego AntiVirus


McAfee


MacKeeper


Avast AntiViru 


Ad Guard


The The Built in Security  is all that is required.

Feb 18, 2022 2:06 PM in response to NikolayTrykin

Blocking applications has noting to do with this issue.


As two More Senior Contributor and self have urged to download the Etrecheck Application and post the Full Report as per previous instructions.


This is predicated on the user ( you ) really wanting to have a chance of find out what is causing this issue in the Main Account.

I am trying to use Zoom Client on a MacBookAir and Monterey 12.2.1

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