Face ID not working

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Level 1

8 points

Face ID not working

I have an iPhone 13 pro that I just got a couple months ago and my Face ID stopped working randomly. This happened before with my iPhone 11 and all I did was restart it and that worked. I tried that now and it didn’t work so I google solutions and have tried them all. I software updated my phone, I cleaned the sensor/camera, I removed my case, I turned on my ringer and restarted my phone, I tried adding a new appearance, and I reset the Face ID. None of that work so what do I do now?

iPhone 13 Pro, iOS 15

Posted on Feb 15, 2022 2:04 AM

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Answer 1

Feb 15, 2022 2:06 AM in response to Jbear1106

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID &Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.

If Face ID isn't working on your iPhone or iPad Pro - Apple ...

Do you have a disabled Face ID alert on your device?

Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro

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