Powerbeats Pro
My right ear bud has no sound coming from it. But the ear bud still pauses my music, and controls the volume. And it’s connecting to the charging case saying it is charged. Is my ear bud broken or does it need to be rest somehow?
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User profile for user:
ryane77
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Community Specialist
Hi smoggyswift,
Thank you for using the Apple Support Communities. We saw the post about your Powerbeats Pro, and you're in the right place for help. We understand that it seems to respond and charge, but it doesn't play audio.
Try tapping Settings > Accessibility > Audio/Visual. Then, under the Balance section, make sure it's set to the middle.
If this doesn't help, resetting might be a good idea as you mentioned. Here's how to Reset your Beats earphones:
"Reset Powerbeats Pro
- Place both earbuds in the case. Leave the case open.
- Press and hold the system button on the case for 15 seconds or until the LED indicator light flashes red and white.
- Release the system button.
The LED indicator light will continue to flash white, which means that you can pair your Powerbeats Pro with your iPhone, Mac, Android device, or other device again."
Let us know if this helps.
Kind regards.