When trying to redeem a gift voucher in Itunes , I am unable to sign in to my account to do so.
I am able to buy tracks without any issue (nor having to sign in for that matter) but its impossible to redeem the gift card.
I have changed my password and still the same issue arises
Picko-d-,
Thanks for the update.
If you were able to make purchases outside of using the voucher, it sounds like your billing details are intact. So, we'd like to get you in touch with Apple's billing specialists to take a closer look at redeeming your voucher. Please use this link to connect: Get Support
Take care and stay well.
Hi Picko-d-,
Thank you for using the Apple Support Communities! We understand you're running into an issue redeeming a gift in iTunes. We'd like to help.
What happens when you try signing in to your account to redeem the voucher? Do you get an error? If so, share that with us please.
Was the voucher purchased within the same country as the country you have set up for your iTunes & App Store account?
How to redeem your Apple Gift Card or App Store & iTunes gift card - Apple Support
Best regards.
Hi,
Thanks for the reply , I dont get an error as such the sign in screen just keeps reappearing without stating an error for userid or password - see screenshot below
I was able to buy two tracks without having to re-enter my password but not by using the gift card , payment was via my bank account as usual
Yes the voucher was purchased in the same country as my account was set up in.
Unable to sign into account to redeem gift voucher
