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Level 1

4 points

My Face ID doesn't work but my phone is updated

My Face ID doesn't work but my phone is update's

iPhone 13, iOS 15

Posted on Feb 16, 2022 3:43 PM

Top-ranking reply

Level 8

36,629 points

Posted on Feb 16, 2022 3:45 PM

Follow the advice at the link:

including the advice to take your device to an Apple Store if the steps there don't fix the situation.

You may also wish to contact Apple Support directly, as we are just fellow Apple users:

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