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My Face ID will not work. It says update my phone. But it’s already up to date.

My Face ID will not work. It says update my phone. But it’s already up to date.

iPhone 12 Pro, iOS 15

Posted on Aug 12, 2022 5:23 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2022 6:37 PM

corie277 Said:

"My Face ID will not work. It says update my phone. But it’s already up to date."

-------


I. Troubleshoot Face ID:

Tried these two links?:



II. Check for Updates, Anyway...

What makes you so certain it is up to date? Update with a computer, rather than on your iPhone.

A. Install a Cellular Update:

It might be prompting you for a cellular update to install. So, go here for that. Update your carrier settings manually on your iPhone or iPad - Apple Support


B. Update the iOS Using a Computer:

2 replies
Question marked as Top-ranking reply

Aug 12, 2022 6:37 PM in response to corie277

corie277 Said:

"My Face ID will not work. It says update my phone. But it’s already up to date."

-------


I. Troubleshoot Face ID:

Tried these two links?:



II. Check for Updates, Anyway...

What makes you so certain it is up to date? Update with a computer, rather than on your iPhone.

A. Install a Cellular Update:

It might be prompting you for a cellular update to install. So, go here for that. Update your carrier settings manually on your iPhone or iPad - Apple Support


B. Update the iOS Using a Computer:

Aug 12, 2022 6:21 PM in response to corie277

Follow these steps, testing after each step:


If that didn’t work and there were no error messages, then get live expert assistance by contacting Customer Support by phone or chat:


My Face ID will not work. It says update my phone. But it’s already up to date.

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