Unauthorized iTunes Charges!
Holy crap! I just woke up this AM to find that iTunes has charged my PayPal account, in five separate transactions a total of $173.15, in items that I NEVER purchased!!!! When I checked my email this morning I saw the following charges:
@ 8:30 AM (EST) - $3.98
@ 9:05 AM (EST) - $40.77
@ 10:21 AM (EST) - $44.84
@ 10:36 AM (EST) - $41.82
I noticed these in my email and immediately called PayPal, since I know I am charged through them. In the course of speaking with a PayPal rep, another charge came through:
@ 11:29 AM (EST) - $41.74
That was WHILE I was on the phone with them!!!!
At 11:33 AM the PayPal rep canceled my billing agreements with iTunes, in the hopes that no more charges can come through, and I went ahead and changed my iTunes password to a different one, by resetting it. I also took any payment methods on file with Apple and changed them to none. I had previously changed the CC on file, to a different card, while on the phone with PayPal, but after hanging up with them, changed it to "none" instead, so that Apple would not have my CC info on their servers.
PayPal tells me to contact Apple, and from what I have read online, Apple offers no phone support. I also found that this has happened to a LOT of other people recently. Exact same scenerio. People found unauthorized charges, that just kept coming through, until they were able to change their billing method and/or cancel their cards. Some people had their charges pulled directly from their bank accounts. Obviously something is going on through Apple for this to be happening to so many people, in exactly the same manner. All had a small charge first (mine was $3.98), then a series of larger charges that just kept coming in intervals until they were able to stop it. Thus far, since making all my changes, it appears the charges have stopped, but I would Apple has a solution for those of us who were "robbed" via their iTunes store!
How the heck does one speak with a real person regarding this. This is ridiculous. I have been an Apple devotee since 1985, but to have this happen and not be able to resolve it would totally turn my off from Apple forever! 😟
I rarely purchase music from iTunes, and the only reason I even have an account with them is to get apps for my iPhone. Most of what I download is free stuff, but I will, on occasion download a 99¢ app here or there. But, NEVER have I downloaded $173.15 in just a few hours! Crazy.
And, I'm sure there are those that will say, oh it was probably your kids or someone else in your home! Nope! Don't have any kids here, just me and my husband, and he doesn't even know how to TURN ON a computer, much less use one to make a purchase from iTunes. He hates technology.
@ 8:30 AM (EST) - $3.98
@ 9:05 AM (EST) - $40.77
@ 10:21 AM (EST) - $44.84
@ 10:36 AM (EST) - $41.82
I noticed these in my email and immediately called PayPal, since I know I am charged through them. In the course of speaking with a PayPal rep, another charge came through:
@ 11:29 AM (EST) - $41.74
That was WHILE I was on the phone with them!!!!
At 11:33 AM the PayPal rep canceled my billing agreements with iTunes, in the hopes that no more charges can come through, and I went ahead and changed my iTunes password to a different one, by resetting it. I also took any payment methods on file with Apple and changed them to none. I had previously changed the CC on file, to a different card, while on the phone with PayPal, but after hanging up with them, changed it to "none" instead, so that Apple would not have my CC info on their servers.
PayPal tells me to contact Apple, and from what I have read online, Apple offers no phone support. I also found that this has happened to a LOT of other people recently. Exact same scenerio. People found unauthorized charges, that just kept coming through, until they were able to change their billing method and/or cancel their cards. Some people had their charges pulled directly from their bank accounts. Obviously something is going on through Apple for this to be happening to so many people, in exactly the same manner. All had a small charge first (mine was $3.98), then a series of larger charges that just kept coming in intervals until they were able to stop it. Thus far, since making all my changes, it appears the charges have stopped, but I would Apple has a solution for those of us who were "robbed" via their iTunes store!
How the heck does one speak with a real person regarding this. This is ridiculous. I have been an Apple devotee since 1985, but to have this happen and not be able to resolve it would totally turn my off from Apple forever! 😟
I rarely purchase music from iTunes, and the only reason I even have an account with them is to get apps for my iPhone. Most of what I download is free stuff, but I will, on occasion download a 99¢ app here or there. But, NEVER have I downloaded $173.15 in just a few hours! Crazy.
And, I'm sure there are those that will say, oh it was probably your kids or someone else in your home! Nope! Don't have any kids here, just me and my husband, and he doesn't even know how to TURN ON a computer, much less use one to make a purchase from iTunes. He hates technology.
iOS 4
