Slow wireless with Snow Leopard

I've read many posts on the subject and tried most all the fixes, but nothing works and I need a work around.

Here is a summary:

Macbook Pro to Time Machine base wireless, through Actiontec GT701 DSL modem. Latest updates and firmware for all. Tested with all firewalls off.

Had no speed problems before Snow Leopard.

Web pages intermittently load very slow. Will work fast for a few minutes, then very slow for a longer periods of time, then repeat.
Direct connect via Ethernet to Time Machine, no speed problem at any time.
On different wireless hot spots including at work, no problem.

Test of DSL speed shows steady high speed performance.

Tried different DNS configurations, no effect. Tried at least 10 other recommended fixes,none worked.

Put in older Linksys WRT54G V5 in place of Time Machine. Same problem.

Same exact problem with my wife's MacBook Pro.

This points to a problem between Snow Leopard and the ActionTec modem. But since it worked just great with Leopard, is there something I can change in the ActionTec or in Snow Leopard to get back the previous performance????

I don't believe buying new hardware is a good trial and error solution, so I'm looking for a configuration solution.

Thank you in advance for you suggestions.

MacBook Pro, Mac OS X (10.6.4)

Posted on Aug 8, 2010 10:11 AM

Reply
13 replies

Aug 8, 2010 11:03 AM in response to P. Bryant

Lot's of discussion forum on this topic but here is the short list...

1. Delete "-" Airport and Internet services in Network System Preferences and recreate "+".

2. Repair Permissions.

3. "Reset" Safari.

4. Reinstall SL 10.6.4 Combo by downloading it to your desktop and then run it from there.

5. WRT54g is very inefficient so I wouldn't use that as a benchmark.. even if you have dd-wrt installed as the firmware.

Aug 8, 2010 11:18 AM in response to Russa

Thank you

1-3 Tried before didn't help. Same problem with Firefox
5. Just used wrt4g to eliminate Time Machine as problem. But performance was fine with it before.

I'm not speaking of a small slowdown, we are talking 30-40 second pause in loading pages.

I am very reluctant to reinstall the operating system, as that is when this all started.

Also note, there is no speed problem with Windows based machines on this wireless network.

Sep 2, 2010 6:55 AM in response to P. Bryant

I'm really amazed at the amount of users having the same problem..and across the board just the same solutions such as flush dns, delete system pref, repair permissions but it does not adress the problem...

I have 2 MBPs in the house, running Slow Leopard...no problem with the wireless since we moved in 1 year ago...and suddenly within the past month both of the MBPs are unable to connect while my Powerbook 17" and windows laptop wizz past the internet...

Are there any concrete solution?

Oct 27, 2010 6:52 AM in response to plumcreative

I had installed from my friend's family pack a year ago, I did not have any slow connectivity problem (or at least unnoticeable).

My OS crashed recently and I had to install it again. So I installed Leopard on it and updated it to 10.5.8.
Life was smooth until I bought the single instance snow leopard (v 10.6.3) and updated it with 10.6.4 combo.

The net connectivity has slowed down severely (both wired and wireless). Simple google takes either very long time to load or just does not load at all, I have to refresh the tab (sometimes more than once). I have a slow internet but this is simply unacceptable even with it.

I read in other posts where some users solved this with a new router, but I don't want to spend money on a trial and error solution. Moreover, my router is just an year old.
I am also wondering if there is any difference in fresh snow leopard installation and leopard->snow leopard upgrade.

Nov 2, 2010 12:05 AM in response to P. Bryant

I had exactly the same problem after updating my mac to 10.6.4. I did the usual and trawled the net but could not find a decent fix. It became very very frustrating so in the end I rang apple and luckily I spoke to a technician who had exactly the same problem with his machine. He explained it doesn't effect every mac for reasons I wont go into here but in order to fix this problem 100% guaranteed, you need to do a reformat and a reinstall. This should be done periodically anyway to keep your machine running in tip top condition. I wasn't happy to have to do it but in the end I'm glad I did.
For those who have not done this before see instructions below.

1. Back up your disk with time machine to an external HD
2. Boot from installation disk (holding down C)
3. After choosing english language select utilities from menu bar and select disk utilities.
4. Select your mac hard drive, erase, and in security options select "zero out disk" and erase.
5. Reinstall operating system with installation disk, when done update to 10.6.4 assuming that was the system you had installed when you backed up.
6. Reboot again holding C with installation disk, select utilities then restore option, choose your time machine backup and away you go. FIXED!

It takes a while but you will probably spend just as much time hunting the net for fixes that just wont work and anyway you end up with a clean install that will probably fix other little bugs you were unaware of.

Nov 30, 2010 12:42 PM in response to olafshiel1964

I am posting a solution that worked for me on this issue.

This was similar to an issue I had back with Leopard (10.5) and Entourage. Using Entourage with my Exchange Server, every time an OS update would come up, my connection was unstable and would routinely disconnect for no reason. I found a solution on one of the Mac Boards on the Internet (I do not remember which) that fixed the issue, and that same fix seems to work for this slow WiFi connection problem. This assumes you have the problem with your home WiFi, or the WiFi WAP (Wireless Access Point) you are having connection issues with. In my case I was using an Apple Airport Time Capsule Access Point.

I write these steps in the simplest terms possible to ensure even a novice can understand and follow.

1- Go to you Keychain Access (Applications -> Utilities -> Keychain Access)
2- Look for the name of your WiFi WAP/Server (It should say AirPort network password next to it)
3- Double Click and then click on Show Password on the Attributes window (May ask you to Authenticate yourself for access to the Password)
4- Write down the WAP Password (it may be case sensitive, so be exact)
5- Close Attributes window
6- Delete the entry with the name of the WiFi WAP name you selected on Step 2 above.
7- Close Key Chain Access window
8- Turn off your Airport on the menubar at the top of the screen (Airport Symbol -> Turn Airport Off)
9- Open System Preferences (Icon on your Dock) and then Click on the Network Icon
11- Click on the Airport entry and then on the Advanced button
12- Click on the Network Name of the WiFi/WAP you deleted in the Keychain Access (Step 6)
13- Click on the minus ➖ sign below the Network Names section (This deletes the WAP entry)
14- Click OK
15- Restart your Mac

What these steps do is erase the main entries that automatically connects you to your Airport WAP/Network account.

After Restart, do the following:
1- Once your Mac has restarted, then turn on your Airport (Airport Symbol -> Turn Airport On)
2- Once the Airport has scanned for available WAP's/Networks click on your chosen WAP/Network (assuming it is your Home WAP)
3- It should ask you for the WAP/Network password (If it automatically connects to your WAP then you did not delete one of the entries listed previously in step 6 and/or 13. You will have to start over.)
4- Input the Password you copied in step 4 above
5- Airport Icon should show that you are connected by going from Grey to Black lines.
6- You are done...

Once you follow these steps you should be connected to the Internet. You can test your Internet speed at www.speedtest.net

One optional step I do, which may make a difference for you, is that while the MacBook is restarting I disconnect power to the DSL modem for 10-15 seconds, and then re-connect it. This ensures you have a clean and renewed DSL connection with your provider.

One note of caution on this... when I did this fix for my Entourage problem under Leopard (10.5), every time an incremental OS update would come up, I found myself having to repeat these steps over again. It was not until Snow Leopard was installed that this issue completely went away. It seems that a new OS installation fixed whatever gremlin was laying underneath all of this.

This "Fix" did recently work on a 15" MacBook Pro 2009 model (10.6.5) that belongs to a friend of mine, and was experiencing very slow Internet WiFi speeds at his home. I hope it also works for you.

Good luck....

Jan 2, 2011 7:26 AM in response to P. Bryant

Just a note to say, I have two WI-FI points in the house - one with a non-Apple router and the other with an Apple base-station connected to the non-Apple router. After upgrading to Snow Leopard, the WI-FI was slow to unusable via my non-Apple router. On the Apple Network (going via the non-Apple router) it works fine. So, it's something to do with the non-Apple router WI-FI and compatability with Snow Leopard (simply erasing the keychain password and rebooting does not solve the non-Apple router problem).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Slow wireless with Snow Leopard

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.