can't connect to EDUROAM

This is not the right forum. If you are at your own university, first check if your university allows eduroam connection from its own members (many don't) and if so seek help from your local tech support. If you are at a different university keep trying as sometimes it takes a while to fetch your login credentials from your home university.

Also, if you can check someone else's computer, compare all the panes under "Advanced" in the Network Preferences. Including the Proxy pane.

Also, when you have to select a security protocol to connect to the network, you probably need "WPA Corporate" (or a name like that) whereas the default might be something like "WPA2 Personal".

If that all fails, go to Network Preferences, click on the lock, and start a new "location".

Are you relatively close to one access point? Depending on schools, the distribution of access points may not be ideal. Make sure that you are close to one.

What exactly happens when you try to connect?

If this were just on the mac but the iphone would connect, I would have suspected a software conflict, but since they both fail it looks more like a network difficulty (hence trying to test near an access point), or a credentials issue (I know you have checked that, but still).

If it still fails, reach for the school IT support.

then since you have allow and installed a Profile - the University may have enrolled this computer in a Mobile Digital Management Service. ( MDM )

In essence they now control this computer.

As such only the IT Department of the University can resolve this issue.

Has one tried all these solution from this link https://networking.grok.lsu.edu/Article.aspx?articleid=14886

I have the same problem too except that my iPhone connects to eduroam perfectly whilst my new M1 Pro doesn't.

I get 'The Wi-Fi network "eduroam" could not be joined' 'Try moving closer to the wireless router. Alternatively run Wireless Diagnostics to troubleshoot'.

Was right next to the router so that wasn't helpful.

Initially thought it was private relay. Switched that off and restarted my mac and didn't make a different.

University IT staff don't have a clue how to fix it either but they know other students are facing the same issue with their macs.

I suspect its got something to do with M1 incompatibility, can someone please correct me if I'm wrong?

Do they require a specific VPN or VPN at all ?

If so, what is the name and was it download from them ?

I am still using an intel mac, but have colleagues using M1 macs and they connect to eduroam every day without issue, so all I can say is it is not "some incompatibility with M1 macs", it must something peculiar with user setups - perhaps how antiviruses, firewalls or other software installed on their systems is blocking the connection.

Did you try connecting whilst in Safe Mode? If that works, then for sure it is some third party software modification causing a problem.

dylanclements wrote:

That’s good to know, thanks!

Just tried in safe mode and still couldn’t connect. Does that mean I can rule out third party software modifications?

Probably. You could still run Etrecheck and post its report here. We may find something in it.

alecmpls Please tell you find a solution I have the same problem and tried every 4 solutions :(

User level:

Bizarre.

I actually had a friend try with his credentials and there was the same issue.