Downloaded Pretty Little Liars on my Apple TV app on iPad Pro have suddenly disappeared

Hey everyone,

I've recently bought iPad Pro, and it works perfectly. The only issue that I've faced (which might sound strange to everyone) is that for instance, when I try to download like 5 episodes of Pretty Little Liars series that I've purchased about two years ago (US iTunes) after five days of just downloading them, they suddenly disappear, as if I'd never downloaded any episodes from this series and it only happens to the downloaded Pretty Little Liars episodes. This has happened to me twice, last time I'd downloaded 80 episodes and just after four days I've noticed that all of the downloaded episodes have been removed and it is really strange. Obviously, I can stream them or redownload them but the same thing would happen if I try to download them. What's odd is that I don't have any space issues (since 1.2 TB is available) and I'm using the most recent iPadOS 15.3.1. Does anyone know what might cause this? I genuinely appreciate your consideration.

iPad Pro 12.9-inch Wi-Fi

Posted on Feb 17, 2022 4:10 AM

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Feb 18, 2022 7:22 AM in response to Kimia24

Greetings, Kimia24.


Welcome to the Apple Support Communities. We can understand why you’d want to resolve the issue with your episodes going missing.


You mentioned that you tried to fix the issue, and it seems like you have taken some great steps. Do you have access to any other devices? We ask, because we can isolate the issue to your account or to your device by testing to see if you are able to access the episodes on other devices: Redownload TV shows and movies that you purchased 


We hope this helps! Thanks for being a part of the community.


Sincerely.

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Downloaded Pretty Little Liars on my Apple TV app on iPad Pro have suddenly disappeared

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