Takes long time to connect Facetime video

It takes atleast 30+ seconds for Facetime to show video even after audio connection is established. The other person can see me though. Also he colored wheel keeps spinning while this is happening. No other apps open on mac. FYI Mac is brand new. Help plz?

MacBook Air 13″, macOS 12.2

Posted on Feb 17, 2022 6:11 PM

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Question marked as Top-ranking reply

Posted on Feb 18, 2022 2:04 PM

Hello chirantan16,


Thanks for reaching out to the Apple Support Communities! It sounds like the video is slow to connect on FaceTime calls. Is the issue happening with one contact, or have you tested with others?


Try making a FaceTime call in safe mode to see if the issue continues: Use safe mode to isolate issues with your Mac.

Test to see if the issue happens in another user account: How to test an issue in another user account on your Mac


Let us know the results and take care!

1 reply
Question marked as Top-ranking reply

Feb 18, 2022 2:04 PM in response to chirantan16

Hello chirantan16,


Thanks for reaching out to the Apple Support Communities! It sounds like the video is slow to connect on FaceTime calls. Is the issue happening with one contact, or have you tested with others?


Try making a FaceTime call in safe mode to see if the issue continues: Use safe mode to isolate issues with your Mac.

Test to see if the issue happens in another user account: How to test an issue in another user account on your Mac


Let us know the results and take care!

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Takes long time to connect Facetime video

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