We have a apple.Mac Pro laptop.Yesterd I imported photos from my iPhone. The screen froze with the imported photo’s on the screen. I could not close the page. The red

The laptop has frozen . I cannot close the page. The red and green have black cross in them and the red will not close the page. I cannot drag the photos to the trash bin. All the settings, Safari, launchpad will not function etc. the apple is not visible to select. Can you help please Thanks

MacBook Pro 15″, 12.2

Posted on Feb 18, 2022 1:12 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2022 5:38 AM

rosaline210 wrote:

The laptop has frozen . I cannot close the page. The red and green have black cross in them and the red will not close the page. I cannot drag the photos to the trash bin. All the settings, Safari, launchpad will not function etc. the apple is not visible to select. Can you help please Thanks




You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.

Force Shut down your Mac.


Log out, sleep, wake, restart or shut down your Mac

https://support.apple.com/en-mide/guide/mac-help/mchlp2522/mac



Reboot as normal and test.

2 replies
Question marked as Top-ranking reply

Feb 18, 2022 5:38 AM in response to rosaline210

rosaline210 wrote:

The laptop has frozen . I cannot close the page. The red and green have black cross in them and the red will not close the page. I cannot drag the photos to the trash bin. All the settings, Safari, launchpad will not function etc. the apple is not visible to select. Can you help please Thanks




You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.

Force Shut down your Mac.


Log out, sleep, wake, restart or shut down your Mac

https://support.apple.com/en-mide/guide/mac-help/mchlp2522/mac



Reboot as normal and test.

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We have a apple.Mac Pro laptop.Yesterd I imported photos from my iPhone. The screen froze with the imported photo’s on the screen. I could not close the page. The red

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