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adobe crash

I installed 12.2.1 today and the adobe app was crashing badly. Also uninstalling it was a nightmare! I anyhow managed to uninstall it. But even after reinstalling it, it still is "not responding".

MacBook Air (2020 or later)

Posted on Feb 18, 2022 8:44 PM

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Posted on Feb 19, 2022 2:01 PM

Thank you for trying to help, but I could resolve the issue using a different method. And sorry for not explaining the situation properly earlier.


Before the update, I have had opened the adobe reader, and once the update was finished it wanted me to log into my adobe account. Since I did not remember my password, and I usually log in with my google account, I closed the app and reset my password, and tried to re-open the app. But it just opens ups then does not respond at all. I had to force quit the app several times after opening the force quit from a different app. I reinstalled the latest version of adobe reader after cleaning up the cache and removing the app but had no success. Then I opened a pdf using adobe which was "a go" for my surprise and I immediately logged out from my adobe account and logged in again. This fixed the problem!

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Question marked as Top-ranking reply

Feb 19, 2022 2:01 PM in response to lllaass

Thank you for trying to help, but I could resolve the issue using a different method. And sorry for not explaining the situation properly earlier.


Before the update, I have had opened the adobe reader, and once the update was finished it wanted me to log into my adobe account. Since I did not remember my password, and I usually log in with my google account, I closed the app and reset my password, and tried to re-open the app. But it just opens ups then does not respond at all. I had to force quit the app several times after opening the force quit from a different app. I reinstalled the latest version of adobe reader after cleaning up the cache and removing the app but had no success. Then I opened a pdf using adobe which was "a go" for my surprise and I immediately logged out from my adobe account and logged in again. This fixed the problem!

Feb 19, 2022 6:18 AM in response to sukitha226

Just what happens when you launch it? At what step does iy "crash"?

Any error messages?


WHen you reinstalled it did you redownload the latest version?


I just downloaded and installed Adobe reader and it works fine. I am on 12.2.1.


Try booting to Safe Mode. That boot up takes minutes and clears caches and other things that may resolve your problem.

How to use safe mode on your Mac - Apple Support

Does it work in Safe Mode?

If yes does it continue to work after normal start?

A lot of times just boot to Safe Mode followed by normal boot resolves problems.

adobe crash

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