I can't update my early 2014 Macbook Air to the latest os or anything else. App store is empty with no active buttons after my bank suggested a security update. I also had to swap browsers from safari which would no longer work to Firefox. Any suggestions how I can update to the latest os?
[Re-Titled by Moderator]
MacBook Air 13″, macOS 10.12
Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.
This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.
This will included Norton Antivirus
The The Built in Security is all that is required.
Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.
This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.
This will included Norton Antivirus
The The Built in Security is all that is required.
"Rapport" is the problem. To uninstall it, consult its documentation.
The following Discussion may be of interest:
VulcanJohn wrote:
The full uninstall involves a little bit more than a standard "drag to trash" approach and does involve some use of Terminal and some SUDO commands at administrator level access. The full instructions are weel explained and readily available on the Trusteer website for anyone keen to try this approach.
Warning: Be wary of installing Trusteer Rapport - Apple Community
See if you can find those instructions. When you are finished uninstalling it, run another EtreCheck report to confirm all of its components are really gone.
If their uninstallation instructions don't work or are too complicated, just write back.
Posting an updated EtreCheck will help identify any remaining components so that they can be manually removed, if necessary.
To post the entire report, use the "Additional Text" button below:
Paste the EtreCheck report in the field containing the grey text Add a note, error log, etc...
Uninstall whatever your bank suggested you install. Be sure to follow its uninstallation instructions to the letter.
You are welcome and thank you too.
Do come back to the ASC Forums, ( Apple Support Communities ) in the future, if / or when additional question may arise
Further considerations >>
How to get old versions of macOS and verify what version this computer Qualifies to install. For Best results use Safari to commence the download as Others may not work.
Safari will open a redirect and open the Apple Store where the download can commence.
macOS Big Sur 11 hardware requirements
macOS Catalina 10.15 hardware requirements
macOS Mojave 10.14 hardware requirements
macOS High Sierra 10.13 hardware requirements
Caution - jumping over all the newer versions and directly to Big Sur / Monterey on Qualifying computers is Technically possible - there are those who have attempted and were successful. Then there are those who attempted and had less than good results.
If this is a Production or Mission Critical Set-up - a more prudent and measure approach is suggested.
The above is from observations on the Apple Support Community Forums and IMHO
Tips Big Sir Upgrade Released Nov 2020
Make Time Machine Backup is very useful and can be used to Revert to Previous Working macOS
Notation - Mojave is the Last version to support 32 bit applications / extensions and Drivers. Catalina, Big Sur & Monterey supports only 64 bit and there is no workaround.
Suggest using Go64 to find 32 bit application before attempting the upGrade. Some or many of the Application already installed may required update or upGrades to 64 Bit Versions.
As contributor @John Galt has suggested - Remove the suggest software your bank suggest being installed.
Probably something like the name Trust something. Supposedly making your connection to the Bank more Secure.
My bank suggested something like that and knew right away this would be trouble. Did not install it.
Follow this link and look from @John Galt " Solved " resolution
FAF is ok; I just prefer to inspect each potential folder for questionable files. EtreCheck will identify them also.
Once identified, they can be removed in Safe Mode.
The Uninstalling Rapport from Mac OS X instructions may work but the fact IBM is years behind adopting something as fundamental as the name of an operating system makes everything questionable.
Another complication is that macOS has a legitimate process (daemon) named rapportd which is entirely unrelated.
Do not proceed if not sure of any of the steps.
Further, the below will WIPE ALL DATA and there is NO RECOVERY - Period.
To perform this action will require booting from a Bootable Installer.
This will have to be performed from a Qualifying Computer to run the version of macOS to be made on the Bootable Installer. Example : Bootable Installer of Sierrawould have to be done on a computer that Qualifies to run Sierra.
Once that is done read on for preparing the Destination computer
>> Only works on Intel Based Apple Computers.
1 - Shutdown computer and disconnect all external drive Except the newly created Bootable Installer.
2- Restart and immediately hold the OPTION key until the Startup Manager appears and choose the USB Drive.
3 - It will present options >> Disk Utilities >> View >> View ALL attached Drives.
4 - Choose the Upper Most Drive ( not the volumes indented and list below ).
5 - Formatting for macOS 10.13 High Sierra and below requires HFS Journaled with the GUID Partition Map
6 - Once that is done >> backup out of Disk Utilities and choose install macOS.
7 - Follow the prompts and it may automatically reboot several time.
8 - Upon a final reboot - Setup Assist will present with the newer version of macOS.
[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-04-15) - /macOS Install Data/Locked Files/cleanup_installer: Executable not found!
[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-12-03) [Lookup]
[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-12-03) [Lookup]
[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-10-27) [Lookup]
User Launch Agents: ⓘ
[failed] com.QTsQdcuIWzpopeeccfmujptczvAgent.plist (? a21e802b 0 - installed 2020-07-14) [Lookup] - ~/Library/Application Support/com.QTsQdcuIWzpopeeccfmujptczvAgent/QTsQdcuIWzpopeeccfmujptczv: Executable not found!
[failed] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11) [Lookup]
[loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11) [Lookup]
[running] com.samsung.portablessd.mon.plist (Samsung Electronics - installed 2020-04-16) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2020-05-08) [Lookup]
[running] com.srib.pssddaemon.plist (Samsung Electronics - installed 2020-04-16) [Lookup]
User Login Items: ⓘ
iTunesHelper Application (Apple, Inc. - installed 2019-01-24)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Android File Transfer Agent Application
(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
Internet Plug-ins: ⓘ
AdobeAAMDetect: 3.0.0.0 (installed 2015-07-28) [Lookup]
FlashPlayer-10.6: 32.0.0.403 (installed 2020-07-14) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-15)
Flash Player: 32.0.0.403 (installed 2020-07-14) Cannot contact Adobe
Silverlight: 5.1.40416.0 (installed 2015-06-01) [Lookup]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2015-03-05) [Lookup]
JavaAppletPlugin: 15.0.1 (installed 2017-09-18) Check version
3rd Party Preference Panes: ⓘ
Flash Player (installed 2020-06-23) [Lookup]
Trusteer Endpoint Protection (installed 2019-12-02) [Lookup]
WacomTablet (installed 2015-03-05) [Lookup]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Voight-Kampff HD: Disk size: 120.10 GB Disk used: 69.29 GB
Destinations:
Seagate Bac [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 69.29 GB X 3)
Top Processes by CPU: ⓘ
5% WindowServer
2% kernel_task
0% RTProtectionDaemon
0% fontd
0% DuetHeuristic-BM
Top Processes by Memory: ⓘ
450 MB kernel_task
172 MB nsurlsessiond
75 MB sharingd
73 MB rapportd
70 MB WindowServer
Top Processes by Network Use: ⓘ
Input Output Process name
80 KB 57 KB mDNSResponder
11 KB 7 KB netbiosd
8 KB 4 KB apsd
288 B 288 B ntpd
0 B 224 B SystemUIServer
Top Processes by Energy Use: ⓘ
9.06 WindowServer
1.72 nsurlsessiond
0.60 DuetHeuristic-BM
0.56 EEventManager
Virtual Memory Information: ⓘ
1.81 GB Available RAM
158 MB Free RAM
2.19 GB Used RAM
1.66 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
2022-02-20 12:15:44 WacomTabletDriver.app Crash [Open]
2022-02-19 17:50:36 Core Sync.app Crash [Open]
2022-02-18 14:47:55 Creative Cloud.app Crash [Open]
Cause: objc_msgSend() selector name: addSubview:
EDITED
Q- [running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-12-02) [Lookup]
A - It is still installed and running
Q - Clean up: ⓘ
/Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist
/macOS Install Data/Locked Files/cleanup_installer
A - The damages this application may have caused is akin to the Damages CleanMyMac has done. Refer to previous posting
Thanks here it is, part 1 of 2
EtreCheck version: 3.4.2 (436)
Report generated 2022-02-20 12:40:25
Download EtreCheck from https://etrecheck.com
Runtime: 2:28
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Other problem
Description:
Can’t update software or open app store
Hardware Information: ⓘ
13" MacBook Air (Mid 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir6,2
1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 546
Proxy: SOCKS
Video Information: ⓘ
Intel HD Graphics 5000 - VRAM: 1536 MB
Color LCD 1440 x 900
Disk Information: ⓘ
APPLE SSD SD0128F disk0: (121.33 GB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 120.47 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB30Bus
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Voight-Kampff HD (disk1 - Journaled HFS+) / [Startup]: 120.10 GB (50.81 GB free)
Physical disk: disk0s2 120.47 GB Online
System Software: ⓘ
macOS Sierra 10.12.6 (16G29) - Time since boot: less than an hour
Gatekeeper: ⓘ
Mac App Store and identified developers
Clean up: ⓘ
/Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist
/macOS Install Data/Locked Files/cleanup_installer
Executable not found!
~/Library/LaunchAgents/com.QTsQdcuIWzpopeeccfmujptczvAgent.plist
~/Library/Application Support/com.QTsQdcuIWzpopeeccfmujptczvAgent/QTsQdcuIWzpopeeccfmujptczv com.QTsQdcuIWzpopeeccfmujptczvAgent
Executable not found!
2 orphan files found. [Clean up]
Kernel Extensions: ⓘ
/Applications/PMHMac.app
[not loaded] com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.09240 - SDK 10.5) [Lookup]
/Library/Application Support/Malwarebytes/MBAM/Kext
[loaded] com.malwarebytes.mbam.rtprotection (4.6 - SDK 10.11) [Lookup]
/Library/Extensions
[not loaded] com.sony.driver.dsccamDeviceInfo00 (1.3.0.06030 - SDK 10.10) [Lookup]
[not loaded] com.wacom.kext.ftdi (1.0 - SDK 10.10) [Lookup]
/System/Library/Extensions
[not loaded] com.samsung.portablessd.driver (1.5.02 - SDK 10.7) [Lookup]
[not loaded] com.samsung.portablessd.driverX (1.5.09 - SDK 10.12) [Lookup]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.9) [Lookup]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 189 Apple tasks
[running] 86 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 38 Apple tasks
[loaded] 176 Apple tasks
[running] 103 Apple tasks
Launch Agents: ⓘ
[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2015-07-28) [Lookup]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist (EPSON - installed 2016-10-02) [Lookup]
[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2016-10-02) [Lookup]
[running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2016-10-02) [Lookup]
[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-12-03) [Lookup]
[running] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-04-01) [Lookup]
[running] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e bdd5d926 - installed 2016-12-06) [Lookup]
[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-12-02) [Lookup]
[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2015-03-05) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-06-23) [Lookup]
0-06-23) [Lookup]
By "no difference" do you mean components are still appearing in the EtreCheck report?
Post an updated report (the whole report, using the "Additional Text" button) and I'll provide some manual removal instructions.
No difference - is there anything else I should be doing after this porcess, like re-installing Sierra from scratch again?
No; but you should restart your Mac in the usual fashion. Reinstalling macOS does not remove previously installed components.
Does the intended computer qualify for the upgrade.
Empty Space Requirements specific to the Big Sur. Apple states 35.6 GB Empty Space but suggest 50 GB
Chris Berry wrote:
Okay - re-installed Sierra, made no difference.
I could have told you that. Your Mac will not work properly until you uninstall the junk.
I can't update my early 2014 Macbook Air to the latest OS or anything else
