I can't update my early 2014 Macbook Air to the latest os or anything else. App store is empty with no active buttons after my bank suggested a security update. I also had to swap browsers from safari which would no longer work to Firefox. Any suggestions how I can update to the latest os?
[Re-Titled by Moderator]
MacBook Air 13″, macOS 10.12
Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.
This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.
This will included Norton Antivirus
The The Built in Security is all that is required.
Any thoughts on Find Any File (FAF) From a Safe Boot and search words " Trustee " as alternative ?
Thanks P. Phillips. Just had a long telephone consultation with Apple. I've re-installed Sierra, just waiting for it to load. If that works, I'll update to Big Sur. Thanks for answering. Really appreciate it.
Thanks P Phillips.
Out of my depth with this one!
But thank you anyway.
I'll go back to the Trusteer website and try that.
I didn't understand this bit but I understand if its too complex to explain.
Thank you again - much appreciated.
/Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist
/macOS Install Data/Locked Files/cleanup_installer
I downloaded Rapport to get the uninstall app as advised on Trusteer.
No difference - is there anything else I should be doing after this porcess, like re-installing Sierra from scratch again?
Thanks.
Sorry it's taken so long to reply - been very busy.
Firstly, thank you for everyone's help, much appreciated.
I'm out of my depth now so will go to an apple repair shop and unfortunately pay them to do it.
Thanks again for everyone's help.
Chris
Thanks - this is the list Apple sent to me.
Okay - re-installed Sierra, made no difference. Calling Apple again when I can spare a chunk of time. In the meantime, any suggestions gratefully received. Thanks
Thanks. I was pretty sure I uninstalled it at the time - is it only in applications? There is nothing hidden anywhere else?
Thanks. I was pretty sure I uninstalled it at the time - is it only in applications? There is nothing hidden anywhere else?
Thanks - Trustee Rapport is not in applications (I do remember uninstalling it.)
Any other suggestions much appreciated.
Thank you everyone for your help so far.
Thank you.
I'll keep you posed.
Best regards
Chris
I can't update my early 2014 Macbook Air to the latest OS or anything else
