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NioChorio Author

Level 1

5 points

Unable to share name and photo in iMessage - Apple ID / phone number issue REDUX 2022

My husband has tried to change his photo on iMessage/Message app but an error message crops up ... "Sharing name and photo not available because multiple phone numbers are associated with your apple id."

This question was asked in 2019 and suggestions were made to sign out off iMessage and Facetime ... don't know how to do the latter but have switched iMessage on & off in settings without any improvement. We don't use Facetime.

We have one email associated with the Apple ID and our two phone numbers listed for two-factor identification.

I was able to change MY photo okay but my husband could not ... he got the error message above.

I enabled family sharing on my phone and then sent my husband an invitation to join. That did not work as the invitation had expired. Tried three times and it seems that the invitation does indeed expire after 32 nanoseconds!

Any help would be much appreciated! Thank you!

iPhone X

Posted on Feb 19, 2022 11:16 AM

Top-ranking reply

barberlives123

Community Specialist

Posted on Feb 20, 2022 10:46 AM

Hey there NioChorio,

Thanks for reaching out to Apple Support Communities. Just to verify, are you and your husband sharing the same Apple ID account?

As far as removing number from iMessage and Facetime, which it would be a good idea to check, go to Settings > Messages > Send & Receive and then Settings > FaceTime. You can check the contact info associated there and may need to remove a number for one of the devices.

Let us know if you share an Apple ID and if the above steps helped. That can help us determine how to proceed.

Regards.

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Unable to share name and photo in iMessage - Apple ID / phone number issue REDUX 2022

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