cellular data problems

My data is not working on snapchat only. So i can open apps like google and apple music and my service works perfectly fine and i also get notifcations about people sending me snaps and chats but when i open the app nothing is loaded and the app acts like i have no service. This is also happening with the instagram app.

iPhone 12 Pro, iOS 15

Posted on Feb 19, 2022 5:29 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 20, 2022 2:21 AM

Hello there!


Is cellular data enabled for Snapchat and Instagram make sure by going to Settings > cellular > cellular data >turn on the cellular data for Snapchat, Instagram

3 replies

Feb 20, 2022 2:26 AM in response to Iafeef

Yes it’s on. It’s like the apps only work on wifi. Like if u were to text me on insta I would get the notification u did. But when I go to open it the app acts like it’s on airplane mode and is getting no service. I have full bars and cellular data is on for all apps. I’ve tried deleting the apps, restarting my phone, even factory resetting. I just can’t find the solution

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

cellular data problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.